Desiderio Leija
Deer Park,US
Summary
Results-driven professional with over 9 years of experience in logistics, customer service, and team leadership across diverse industries. Skilled in managing inbound calls, resolving complaints, and delivering exceptional customer support to enhance satisfaction and loyalty. Proficient in material handling, inventory management, and forklift operation to optimize workflows and improve productivity. Adept at processing payments, coordinating reservations, and collaborating across departments to ensure seamless operations and guest experiences. Experienced in training and leading teams, ensuring safety compliance, and implementing improvements to enhance operational efficiency. Committed to excellence, customer satisfaction, and fostering cohesive, productive environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Materials Handler/Forklift Operator
O'Reilly Auto Parts
Houston, TX
02.2024 - Current
Backroom Associate
Walmart
Pearland, TX
09.2022 - 02.2024
- Efficiently manage inventory and coordinate freight processing with measurable improvements.
- Ensure timely pallet transportation, enhancing department collaboration and workflow.
- Train and support new associates, fostering a knowledgeable and cohesive team environment.
Overnight Stock Associate
Walmart
Pearland, TX
09.2022 - 02.2024
- Efficiently handle materials in distribution center, ensuring smooth operations and safety compliance
- Operate order picker with precision, maintaining accurate operator reports for enhanced productivity
- Collaborate with stockers to optimize product delivery and streamline inventory processes
- Coordinate cleanup duties to maintain a safe and organized work environment
- Organize freight movement for seamless logistics and improved distribution efficiency
- Efficiently manage inventory and coordinate freight processing with measurable improvements
- Ensure timely pallet transportation, enhancing department collaboration and workflow
- Train and support new associates, fostering a knowledgeable and cohesive team environment
- Organize and stock shelves efficiently, ensuring product availability and customer satisfaction
- Remove and address defective items promptly, maintaining a high-quality sales floor
- Retrieve and manage inventory from storage, supporting seamless store operations
Remote Customer Service Representative
Arise Virtual Solutions Inc.
Houston, Texas
11.2022 - 01.2024
- Handle inbound calls, ensuring customer satisfaction and efficient problem resolution.
- Resolve complaints swiftly, enhancing service quality and maintaining customer loyalty.
- Process payments and schedule plans, improving financial operations and customer convenience.
- Coordinate reservations and communicate effectively, ensuring seamless guest experiences.
- Collaborate with departments to manage excursions, enhancing overall cruise enjoyment.
- Manage inbound calls, resolve complaints, and process payments, enhancing customer satisfaction and financial efficiency for cruise operations.
Amazon Delivery Driver
Apex
Houston, TX
07.2022 - 09.2022
- Delivered packages efficiently, ensuring timely arrival and adherence to traffic laws
- Organized and loaded packages, managing weights up to 50 lbs with precision
- Utilized delivery system effectively for smooth operations at each location
- Ensured customer satisfaction through reliable and accurate delivery service
Lead Cook
SAGE Dining Services
Houston, TX
07.2015 - 05.2022
- Coordinated inventory management, ensuring FIFO standards and reducing waste by 12%
- Led a team in inventory checks, enhancing accuracy and efficiency by 15%
- Trained staff on protocols, improving compliance and safety standards
- Supervised vendor inventory for events, ensuring timely and accurate deliveries
- Maintained temperature logs, ensuring food safety and compliance
- Led inventory management, ensuring FIFO standards and efficient stock rotation
- Supervised vendor deliveries for special events, enhancing operational efficiency
- Coordinated daily inventory efforts with team, maintaining accurate records
- Trained personnel on workplace protocols, fostering a cohesive work environment
Education
Associate of Arts - Communications
Houston Community College
Houston, TX07-2018
High school diploma -
Mt. Carmel Academy
Houston, TX05.2016
Skills
- Forklift
- Inventory Control
- Customer Service
- Leadership
- Communication
- Team Management
- Organizational Skills
- Warehouse Management
- Supply Chain
- Driving
- Heavy Lifting
- Adaptability
- Multitasking
- Scheduling
- Microsoft Office
- Bilingual
- Time Management
- Data Entry
- Materials Handling
- Negotiation
- Mentoring
- Public Speaking
- Merchandising
- Safety Compliance
- Team Training
- Process Optimization
- Freight Management
- Operational Excellence
- Logistics Coordination
- Inventory Auditing
- Conflict Resolution
- Quality Assurance
- Attention to Detail
- Critical Thinking
- Proofreading
- Collecting information
- Meticulous attention to detail
- Professional and mature
- Data accuracy
- Maintains confidentiality
- Filing and data archiving
- Fast typing speed
- Proofreading proficiency
- Account updating
- Complaint resolution
- Clerical support
- Document control
- Money handling
- Quality assurance controls
- Technical support
- Task prioritization
- Problem resolution
- System implementation
- Follow-up skills
- Active listening
- Microsoft office expertise
- Data collection
- Positive and professional
- Relationship building
- Key holder experience
- Escalation management
- Creative problem solving
- Minute taking
- Technical troubleshooting
Certification
- Food Handler Certification, ServSafe, 10/01/25
- OSHA 10
- Forklift Certification
- CompTIA Network+
- Class C License (Driver's License), 06/01/15, 01/01/30
- Non-CDL Class C, 05/01/15, 01/01/30
- Bartender License
- Pesticide Applicator's License
- Pest Control License
- HVAC Certification
Languages
- English, Native
- Spanish, Proficient
Timeline
Materials Handler/Forklift Operator
O'Reilly Auto Parts
02.2024 - Current
Remote Customer Service Representative
Arise Virtual Solutions Inc.
11.2022 - 01.2024
Backroom Associate
Walmart
09.2022 - 02.2024
Overnight Stock Associate
Walmart
09.2022 - 02.2024
Amazon Delivery Driver
Apex
07.2022 - 09.2022
Lead Cook
SAGE Dining Services
07.2015 - 05.2022
Associate of Arts - Communications
Houston Community College
High school diploma -
Mt. Carmel Academy