Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Desieray Alvarez

Houston,TX

Summary

Dynamic Provider Services Representative with a proven track record at Divine Professionals Healthcare, excelling in patient communication and HIPAA compliance. Adept at resolving complex issues and fostering strong relationships with providers, leveraging exceptional problem-solving skills to enhance service delivery and ensure accurate record management. Committed to delivering outstanding customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Provider Services Representative

divine professionals healthcare
Houston, Texas
10.2024 - Current
  • Maintained accurate provider records in the management system.
  • Communicated policy changes to providers and ensured understanding.
  • Provided support during provider meetings and facilitated discussions.
  • Developed relationships with new providers by providing guidance on how to use our systems, processes, and policies.
  • Answered incoming calls from clients and routed them to appropriate personnel for further assistance.
  • Assisted customers in navigating the online portal for self-service requests.
  • Performed data entry tasks including entering patient information into electronic medical records systems.
  • Resolved customer complaints and escalated more complex issues to senior staff members.
  • Ensured compliance with HIPAA regulations while handling confidential patient information.
  • Processed claims and coordinated with providers, payers, and other third parties as necessary.
  • Reviewed provider accounts regularly for compliance with established criteria.
  • Completed day-to-day duties accurately and efficiently.

Front desk/Patient Intake Coordinator

new creation healthcare
Houston, Texas
08.2024 - 09.2024
  • Coordinated communication between patients and healthcare providers for appointments.
  • Managed patient registration and intake processes for diverse healthcare services.
  • Maintained confidentiality of patient records in compliance with HIPAA regulations.
  • Educated patients on necessary forms and documentation required for visits.
  • Handled incoming calls, addressing patient inquiries with professionalism and care.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Organized patient data including medical history, insurance information, and test results.
  • Conducted follow-up calls to ensure that appropriate post-discharge care was received by patients.
  • Provided customer service to patients by answering questions regarding their care.
  • Answered telephones promptly and courteously while providing general information about the organization's services.
  • Coordinated communication between physicians, nurses, pharmacists, laboratory personnel, and other healthcare professionals regarding changes in patient status or treatment plans.

teacher assistant

spring shadows elementary
houston, tx
05.2023 - 08.2024
  • Assisted teachers in classroom management and lesson preparation.
  • Supported students with individualized learning plans and activities.
  • Facilitated communication between teachers, parents, and students.
  • Supervised students during recess and lunch to ensure safety.
  • Implemented behavior management techniques to promote a positive atmosphere.
  • Developed positive relationships with students to promote a safe learning environment.
  • Assisted teachers in preparing and organizing materials for classroom activities.
  • Maintained discipline in the classroom by monitoring student behavior.
  • Collected data on student performance and behavior.

Leasing Consultant

arbor on richmond
Houston, Texas
05.2023 - 07.2023
  • Assisted prospective tenants with property tours and leasing information.
  • Coordinated move-in processes and tenant orientation sessions.
  • Collaborated with property management to develop marketing strategies.
  • Responded to tenant inquiries and resolved maintenance requests promptly.
  • Maintained accurate records of tenant applications and leasing documents.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Conducted background checks on applicants.
  • Contacted and followed up with tenants on renewal notices.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Conducted informative and personalized tours, resulting in new leases.
  • Ensured that all paperwork was completed accurately in accordance with company policy.

Sales Associate

American Eagle Outfitters, Inc
Houston, Texas
09.2022 - 02.2023
  • Assisted customers with product selections and inquiries.
  • Maintained a clean and organized sales floor environment.
  • Processed transactions accurately using point-of-sale systems.
  • Restocked merchandise and ensured displays were visually appealing.
  • Collaborated with team members to meet store goals and objectives.
  • Engaged customers through friendly conversation to enhance shopping experience.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used technology resources to assist customers in locating and selecting items.

Crew Member

McDonald's
Houston, Texas
11.2021 - 05.2022
  • Provided excellent customer service in a fast-paced environment.
  • Maintained cleanliness and organization of work areas during shifts.
  • Collaborated with team members to ensure smooth service operations.
  • Handled cash register transactions and processed payments accurately.
  • Managed inventory by restocking supplies as needed throughout the shift.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Education

High School Diploma -

NorthBrook HighSchool
1 Raider Cir Houston Teaxs 77080
05-2023

Skills

  • Customer service
  • HIPAA compliance
  • Patient communication
  • Active listening
  • Time management
  • Problem solving
  • Team collaboration
  • Provider record management
  • Data entry
  • Teamwork and collaboration
  • Basic math
  • Recordkeeping
  • Computer skills

Languages

English
Professional
Spanish
Professional

Certification

  • texas food and beverage handler/ certificate
  • TABC certification
  • special eduaction certification

Timeline

Provider Services Representative

divine professionals healthcare
10.2024 - Current

Front desk/Patient Intake Coordinator

new creation healthcare
08.2024 - 09.2024

teacher assistant

spring shadows elementary
05.2023 - 08.2024

Leasing Consultant

arbor on richmond
05.2023 - 07.2023

Sales Associate

American Eagle Outfitters, Inc
09.2022 - 02.2023

Crew Member

McDonald's
11.2021 - 05.2022

High School Diploma -

NorthBrook HighSchool

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