- Gardening
- Crafting and DIY Projects
- Interior Design
- Drawing and Painting
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Graphic Design
- Music
- I have a passion for photography and editing photos
- Photography
- Blogging
- Web Development and Design
- Virtual Reality
- Artificial Intelligence (AI) and Machine Learning
- Design and Build Websites
- I like looking at the stars and learning about constellations
- DIY and Home Improvement
- Astrology
- Avid Reader
- Personal Development and Self-Improvement
Amanda Ferguson
Knoxville,TN
Summary
Dynamic leader with a proven track record at US Express, enhancing customer satisfaction and operational efficiency. Excelled in team leadership and problem-solving, driving sales growth and fostering a collaborative environment. Skilled in Adobe Creative Suite and active listening, I consistently exceed targets through strategic planning and innovative solutions.
Overview
17
17
years of professional experience
Work History
Assistant Manager
US Express
03.2022 - 01.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw daily operations to maintain store cleanliness and organization.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Head Floral Designer
Crouch
02.2007 - 04.2021
- Collaborated with event planners and clients to develop customized floral arrangements that exceeded expectations.
- Optimized workflow processes in the design studio, allowing for more efficient project completion times without compromising quality standards.
- Enhanced customer satisfaction by creating visually stunning and memorable floral designs for various events.
- Increased revenue through upselling services like custom installations or add-on items during client consultations.
- Mentored junior designers, sharing expertise on floral design techniques and industry trends.
- Introduced eco-friendly practices into daily operations, reducing waste from packaging materials and promoting sustainability within the industry.
- Streamlined ordering processes for floral supplies, resulting in reduced costs and improved efficiency.
- Created an inviting storefront environment with eye-catching displays that showcased the company''s design capabilities while enticing customers to explore further offerings inside.
- Managed inventory control, ensuring adequate stock levels of flowers and materials for timely order fulfillment.
- Evaluated market trends to identify potential growth areas in the floral design industry, leading to strategic expansion decisions.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Prepared potted plants and bouquets based on customer requirements.
- Imparted knowledge on plants and flowers to customers.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Arts - Principals And Elements Of Desiogn
AIFD Design School
Chicago10-2017
High School Diploma -
Karns High School
Knoxville, TN05-2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
Staff training and development
Team motivation
Staff management
Team building
Operations management
Recruiting and interviewing
Sales strategies
Customer relationship management (CRM)
Sales growth
Strategic planning
Cost control
Project management abilities
Business administration
Google drive
Promotional planning
Business development
Consulting
Scheduling and planning
Strategic thinking
Product and service sales
Coaching and mentoring
Inventory management
Marketing
Graphic and media design
Business development understanding
Adobe creative suite (photoshop, illustrator, dreamweaver)
Marketing tactics
Microsoft office expertise
Computer skills
Problem resolution
Multitasking Abilities
Teamwork and collaboration
Work Planning and Prioritization
Active listening
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Achieved selling 10,000+ per made arragments by completing my first Valentine's day as Head Designer with accuracy and efficiency.
Interests
Timeline
Assistant Manager
US Express
03.2022 - 01.2024
Head Floral Designer
Crouch
02.2007 - 04.2021
Bachelor of Arts - Principals And Elements Of Desiogn
AIFD Design School
High School Diploma -
Karns High School