Desika Johnson
Fort Worth,TX
Summary
Skillful, driven, well-rounded individual with strong work ethic who works well under high level of stress while ensuring a commitment to quality and attention to detail. Seeking an opportunity to use my knowledge and skills of computer operations, aircraft assembly, and customer service to succeed in a stimulating and challenging work environment. I am aspiring to expand the abilities and quick learning skills to further my growing future.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
06.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Service Center Team Lead
Hollingsworth Logistic
04.2018 - 03.2024
- Utilizing SAP program to manage the work and movement throughout the facility
- Expedited required work through all process ensuring it is completed correctly and in a timely manner
- Aiding with hands on training to teammates throughout the warehouse
- Maintain a safe and orderly arrangement for materials and merchandise
- Utilize leadership and staff development skills by assigning teammates in areas requiring assistance
- Knowledge of the working of SAP RF scanners
- Well versed in researching and presenting data to management as well as customers
- Basic understanding of 6s and warehouse housekeeping.
CNA
Huguley nursing and rehab center
04.2016 - 04.2018
- Assisting in the movement of patients
- Aided with the gathering of medical supplies
- Helping with the bathing of patients
- Grooming of the patients by brushing their hair, teeth, and shaving them
- Supported with the feeding and documenting their food and liquid intake
- Knowledgeable in checking of vital signs such as blood pressure and heart rate
- Communicating with patients over their medical needs and wants.
Dispatcher/Customer Service Rep.
Omni Communications
02.2011 - 07.2016
- Monitors load commitments, to ensure that customer and contractor needs are met
- Assisting in resolving billing issues on assigned customer loads
- Inputting high volume data entry with special attention to detail for accepted freight, including special load requirements
- Experience providing customer support in busy call center environments for public utility and insurance industry employers
- Commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Employing Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Education
High School Diploma -
North Star Christian High School
Houston, TX01.2008
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Superior customer service
- Relationship building and management
- Complex Problem-Solving
- Conflict de-escalation
- Conflict resolution techniques
- Crime Prevention
- Metal detector operation
- Dispatch
Accomplishments
- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Became the lead 'go-to' person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
- Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Certification
- Certified security officer , allied universal - june current
Timeline
Security Officer
Allied Universal Security Services
06.2024 - Current
Service Center Team Lead
Hollingsworth Logistic
04.2018 - 03.2024
CNA
Huguley nursing and rehab center
04.2016 - 04.2018
Dispatcher/Customer Service Rep.
Omni Communications
02.2011 - 07.2016
High School Diploma -
North Star Christian High School
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