Desira Burns
Bay City,TX
Summary
Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and motivated. Eager to expand position and responsibilities. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Most important, I am very intentional about building trust as this is a necessary and key element of creating strong relationships with employers, team members, and customers while elevating performance and outcomes.
Overview
9
9
years of professional experience
Work History
Contract Laborer
SUNRISE PROPERTIES
09.2022 - Current
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Streamlined cleaning processes for increased productivity and cost savings.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services. Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Expanded clientele through effective networking and promotion of company services. Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
- Upheld a professional appearance at all times while representing the company on job sites.
- Developed and implemented comprehensive cleaning plan for entire building. Used time management and efficient cleaning methods to meet deadlines.
Restaurant Manager
Poco Playa
01.2022 - 01.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings. Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities. Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation. Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility. Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Carefully interviewed, selected, trained, and supervised staff. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting. Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies. Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions. Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Restaurant Team Member
The Crab Trap
10.2016 - 01.2022
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environment.
Utilized strong communication skills when interacting with guests, coworkers, and management to create welcoming atmosphere for all parties involved. - Consistently met or exceeded sales goals through upselling techniques and genuine product knowledge recommendations.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike. Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation. Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Team Member
Snappers Bar and Grill
04.2015 - 09.2018
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Education
High School diploma -
Bay City High School
Certified in Shop Management and Sympathy; Wedding Arrangements -
Houston School of Floral Design
Certified - Real Estate
Champions School of Real Estate
Houston, TX04.2025
Skills
- Motivation and initiative
- Professional appearance
- Customer service orientation
- Time management abilities
- Adaptability and flexibility
- Strong work ethic
- Multitasking capabilities
- Teamwork and collaboration
- Organizational skills
- Crew Management
- Interior and Exterior Cleaning
Qualification Profile
Worked and closed night shifts. Counting down all registers and handling all money to the safe. Hard working, able to multi-task efficiently, and possess the ability to work effectively under pressure and stress. Integrity driven person with exceptional customer service skills. Seven years of floral design experience - trade school graduate with 2 certifications in field Skills in floral marketing, retail services and sales Great communication with customer needs. Developing computer skills in typing and some programming; Microsoft word, Excel, PowerPoint, and internet research. Motivated and willing to learn. Experience with QuickBooks. Effectively ran office as well as two different properties totaling 165 units. Managed a restaurant with all day to day operations and responsibilities.
References
- Bink Grimes (979) 241-1705
- Steve Treat (832) 306-6000
- Cheryl Stewart (713) 882-8822
- Cathy Royer (713) 502-1462
- Courtney Harper (979) 789-1427
- Michelle De'lisiis (979) 241-2991
Hobbies and Interests
- Church
- Family Time
- Crafting and Projects
- Cooking
Timeline
Contract Laborer
SUNRISE PROPERTIES
09.2022 - Current
Restaurant Manager
Poco Playa
01.2022 - 01.2024
Restaurant Team Member
The Crab Trap
10.2016 - 01.2022
Restaurant Team Member
Snappers Bar and Grill
04.2015 - 09.2018
High School diploma -
Bay City High School
Certified in Shop Management and Sympathy; Wedding Arrangements -
Houston School of Floral Design
Certified - Real Estate
Champions School of Real Estate