DESIRAE DIAZ
USAA
San Antonio,Texas
8
years of professional experience
Detail-oriented professional with 5+ years of experience in customer relations, administrative coordination, data management, and
stakeholder support, including extensive experience within USAA. Holds a Master of Arts in Industrial/Organizational Psychology
with a strong interest in Talent Acquisition and the employee lifecycle. Experienced in managing confidential information,
coordinating time-sensitive processes, maintaining accurate records, and delivering high-quality stakeholder experiences in fast-paced environments.
Work History
Bank Customer Service Representative
5 Years- Provide high-quality support to members by addressing inquiries, resolving concerns, and delivering accurate information on banking products, services, regulations, and policies.
- Maintain and update confidential member information with a focus on accuracy, security, and compliance with company and regulatory standards.
- Utilize strong problem-solving and analytical skills to research and resolve complex issues, escalating when necessary and ensuring timely follow-up.
- Collaborate with internal teams to streamline processes and improve member experience and operational efficiency.
- Consistently demonstrate strong communication and interpersonal skills while managing multiple priorities in a fast-paced, high-volume environment.
Enrollment Coordinator
9 Months- Managed end-to-end enrollment processes for new and returning students, ensuring accurate and timely completion of required documentation.
- Maintained a high level of confidentiality when handling sensitive student and family information.
- Developed and maintained positive relationships with students, families, faculty, and staff to ensure a smooth and successful enrollment experience.
- Conducted market research to evaluate enrollment trends and supported development of strategies to improve recruitment and outreach efforts.
- Coordinated enrollment events and campus activities, including preparing materials, communicating with stakeholders, and ensuring logistics were completed.
Accounts Payable Specialist
4 Months- Accurately entered and maintained financial data in accounting software, ensuring compliance with university policies and procedures.
- Verified invoices, purchase orders, credit memos, vouchers, and other supporting documents for accuracy prior to processing.
- Maintained strong relationships with vendors by responding promptly to inquiries regarding payment status and resolving discrepancies.
- Supported process improvements that reduced invoice processing time and increased accuracy.
Education
Master of Arts - Industrial/Organizational Psychology
Bachelor of Arts - Psychology
Skills
Administrative Coordination
Stakeholder Communication
Data Management & Accuracy
Microsoft Office Suite (Word
Excel
PowerPoint
Outlook)
Confidential Information Handling
Process Improvement
Timeline
Bank Customer Service Representative
USAA
10.2021 - CurrentRead More
Enrollment Coordinator
IDEA Public Schools
01.2021 - 10.2021Read More
Accounts Payable Specialist
University of the Incarnate Word
09.2018 - 01.2019Read More
University of the Incarnate Word
Master of Arts from Industrial/Organizational Psychology
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University of the Incarnate Word
Bachelor of Arts from Psychology
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