Desirae Andersen
Austin,TX
Summary
Dynamic and results-oriented professional with extensive experience in hardware and software testing, honed at AMD. Excelled in multitasking and critical thinking, efficiently managing time-sensitive projects. Proven track record in enhancing team performance and providing superior customer service. Skilled in equipment setup and troubleshooting, demonstrating a strong blend of technical and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Memory Validation Lab Technician
AMD
Austin, TX
04.2023 - Current
- Experience with platforms, hardware, post-silicon validation, and familiarity with Linux and Python scripts.
- Familiarity with basic DIMM terminology, e.g., type of DIMM, size, speed, etc.
- Responsible for building up new platforms, including the installation of hardware and software to get systems brought online and ready for testing.
- Ability to finish testing in a timely fashion based on expected completion time and customer/internal roadmap deadlines.
- Created spreadsheets to collect data for testing, and manage incoming inventory, such as DIMMs and CPUs.
- Provided technical guidance and training to new lab technicians.
- Performed initial failure debug/triage, able to interpret log files.
Produce Perishables Rep
H-E-B
Round Rock, TX
05.2022 - 04.2023
- Responsible for providing a well-stocked and well-maintained department while providing superior customer service
- Answers customer questions regarding products and assists them with selections
- Uses suggestive selling techniques to meet customer needs and build department sales
- Computer systems knowledge (Telxon, ACR, label machine)
In-Store Shopper
H-E-B
Round Rock, TX
03.2019 - 05.2022
- Received partner of the month in November 2019
- Ability to prioritize and handle cross-functional tasks
- Tech Savvy
- Selects merchandise from sales floor to complete customer online orders
- Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
- Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
- Communicates continuously with department Managers and Partners to locate product
Sales Associate
Kohls
Round Rock, TX
08.2016 - 03.2019
- Working sales floors
- Answering questions about services and merchandise
- Ensuring customer satisfaction
- Stocking shelves and organizing displays
- Fulfilling online orders with bluebird system
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX12.2021
Skills
- Critical Thinking
- Time Management
- Equipment setup
- Proficient in Microsoft Office
- Multitasking Abilities
- Hardware installation
- Teamwork and collaboration
- Testing and troubleshooting
Timeline
Memory Validation Lab Technician
AMD
04.2023 - Current
Produce Perishables Rep
H-E-B
05.2022 - 04.2023
In-Store Shopper
H-E-B
03.2019 - 05.2022
Sales Associate
Kohls
08.2016 - 03.2019
Bachelor of Arts - Psychology
Texas State University
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