Summary
Overview
Work History
Education
Skills
Timeline
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Desirae Brown

Durango,CO

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience

Work History

Server

Mama Silvia's
08.2023 - Current
  • Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivate warm relationships with regular customers.

Personal Chef

Self Employed
05.2018 - Current
  • Design and prepare all menu items for private setting.
  • Plan menus that incorporated healthy, fresh food sourced from local farmers and stores.
  • Maintain a clean and sanitary kitchen environment in compliance with health codes and safety regulations.
  • Showcase culinary expertise by preparing a wide range of international cuisines, adapting recipes based on client preferences.

Manager (6 Month Contract)

Holuakoa Coffee Shack
02.2022 - 08.2022
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Trained new and existing employees.
  • Mentored owners and employees, fostering a supportive team environment focused on growth and learning.
  • Ordered proper equipment for kitchen and bakery.
  • Developed and executed recipes.

Restaurant Owner

Mana Juice And Grill
05.2012 - 06.2018
  • Oversaw food preparation and monitored safety protocols.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Maintained positive relationships with local community.

Education

High School Diploma -

Fountain Fort Carson
Fountain, CO
05.2004

Skills

  • Reliable and Responsible
  • Strong Work Ethic
  • High-volume dining
  • Warm and Friendly
  • Suggestive Selling
  • Menu Memorization
  • Guest Engagement
  • Relationship Building
  • Exceptional customer service
  • Food Preparation and Safety

Timeline

Server

Mama Silvia's
08.2023 - Current

Manager (6 Month Contract)

Holuakoa Coffee Shack
02.2022 - 08.2022

Personal Chef

Self Employed
05.2018 - Current

Restaurant Owner

Mana Juice And Grill
05.2012 - 06.2018

High School Diploma -

Fountain Fort Carson

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Desirae Brown