Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desirae Brown

Summary

A hospitality industry professional with 5+ years of experience and education highlighting a remarkable ability to analyze financial data and customer feedback to drive profitability and customer satisfaction. Exhibits a strong acumen in leadership, problem-solving, and project management, coupled with a knack for staff development and event coordination. Aspires to leverage these skills and experiences further to enhance customer service and operational efficiency in future roles.

Overview

Work History

Food & Beverage Operations Voyager

Sawgrass Marriott Golf Resort & Spa
Ponte Vedra Beach, FL
06.2023
  • Supervised daily F&B shift operations and monitored compliance with all F&B policies, standards, and procedures for six outlets
  • Comprehended budgets, operating statements, and payroll progress reports
  • Analyzed financial data and generated reports of daily revenue, cost, and profitability for food and beverage operations
  • Analyzed customer feedback and made recommendations for improving food and beverage operations based on customer preferences and satisfaction levels.

Client Services: Registrar Office

University of South Carolina
Columbia, SC
05.2022
  • Implemented university policies and procedures regarding student registration, records, class schedules, residency requirements, identification cards, and graduation requirements
  • Managed, processed, and entered data from extensively detailed paperwork
  • Acknowledged inquiries and resolved any issues related to student registration, records, and class schedules
  • Coordinate with other departments and offices within the university to ensure a seamless experience for students during the registration process and address any potential conflicts or issues.

Travel Agent

Wyndham Destinations
Remote
05.2021
  • Generated over $90,000 in sales within the first year in the Hospitality market
  • Communicated with various departments and travel suppliers to ensure information accuracy and determine the best way to assist customers
  • Researched and stayed up to date on travel industry trends, new destinations, and travel regulations to provide valuable insights and recommendations to customers
  • Identified customer needs and recommended suitable travel packages.

Front Desk Associate

Aloft Hotels by Marriott
Columbia, SC
01.2019
  • Processed all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys
  • Handled various payment types and resolved any late or disputed charges during check-outs
  • Trained new employees on responsibilities and Marriott brand standard
  • Maintained an elevated level of professionalism and customer service when dealing with guests.

Intern/Management Trainee

Carolina Café & Catering Co
Columbia, SC
  • Audited inventory levels to ensure product availability and ordered products as necessary
  • Created financial reports daily
  • Assisted with coordinating catering events
  • Delivered excellent customer service and resolved any customer complaints or issues

Education

Hospitality Management, B.S -

The University of South Carolina

Skills

  • Leadership
  • Interpersonal communication
  • Management
  • Problem-solving
  • Customer satisfaction
  • Project management

Timeline

Food & Beverage Operations Voyager

Sawgrass Marriott Golf Resort & Spa
06.2023

Client Services: Registrar Office

University of South Carolina
05.2022

Travel Agent

Wyndham Destinations
05.2021

Front Desk Associate

Aloft Hotels by Marriott
01.2019

Intern/Management Trainee

Carolina Café & Catering Co

Hospitality Management, B.S -

The University of South Carolina

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Desirae Brown