Desirae Brown
San Marcos
Summary
Dedicated and results-oriented Manager with 16 years of experience in overseeing day-to-day operations at client sites. Proven track record of delivering exceptional client service, optimizing performance, and fostering positive relationships. Seeking to leverage expertise in client management, team leadership, and operational efficiency to drive success in a high performing team.
Overview
15
15
years of professional experience
Work History
On-Premise Manager
Aerotek
05.2011 - Current
- Maintain strong client relationships through regular communication addressing concerns, and proactively identifying opportunities for value-added services
- Collaborate closely with internal partners, including account managers, recruiters, time and expense associates, field office associates, controllers, health and safety and employee relations to achieve client objectives and maintain high levels of satisfaction.
- Manage day-to-day operations at client sites, ensuring the timely fulfillment of deliverables across multiple functions including onboarding, offboarding, reporting, business reviews, and performance optimization.
- Conduct regular business reviews with clients to assess performance, address issues, and identify opportunities for growth and expansion of services.
- Develop and lead recruiting strategies for fulfillment to meet clients needs
- Drive staffing efforts by collaborating with clients to understand current and future human capital needs to adequately support business operations, and offering solutions to meeting hiring, retention, and attrition goals.
- Supports onboarding by verifying necessary pre-employment tasks (pre-employment paperwork, drug testing, background check, and I-9 verification) are completed prior to start date.
- Consults with clients to understand the current market, unemployment rates and compensation data.
- Create and implement strategic account plans for Aerotek services at client sites
- Solutioning with clients on attracting candidates to their business by negotiating rates, educating on market conditions, increase pay rates and creating an efficient plan for fulfillment.
- Build effective, collaborative relationships with client supervisors, managers, directors, HR and executive leadership.
- Monitored key recruitment metrics such as time-to-fill, candidate quality and client satisfaction, identifying areas for improvement and implementing corrective actions as needed.
- Partnered with client to assist in coaching, training and performance feedback to contractors to enhance their productivity.
Account Recruiting Manager
Aerotek
06.2009 - 01.2010
- Streamlined the interview process by coordinating schedules, preparing candidates, and providing timely feedback to both parties.
- Enhanced candidate sourcing by implementing creative recruiting strategies and utilizing various online platforms.
- Built strong relationships with clients, ensuring their staffing needs were Lead a team of recruiters to source, screen and place qualified candidates in accordance with client needs and specifications.
- Developed and implemented recruiting strategies to attract top talent, utilizing various sourcing methods including job boards, networking events and referrals.
- Built and maintained strong client relationships through regular communication, understand client staffing needs and requirements and providing timely solutions.
- Collaborated with account managers to understand client business objectives and staffing needs, ensuring alignment of recruitment efforts and client goals.
- Managed full cycle recruitment process from candidate sourcing to offer acceptance, including conducting interviews and onboarding procedures met and expectations exceeded.
Recruiter
Aerotek
01.2009 - 06.2009
- Responsible for understanding client needs and becoming a subject matter expert by building relationships within the industry.
- Sourced, screened, and interviewed candidates to match their skills, experience, and career goals with client job requirements.
- Conducted thorough candidate assessments, including skills testing, reference checks, to ensure quality for client positions.
- Collaborated closely with account managers to understand client staffing needs, develop recruitment strategies, and prioritize job requisitions based on client priorities.
- Managed candidate relationships with professionalism and integrity, ensuring a positive candidate experience.
- Acted as the main point of contact for candidates throughout the recruitment process, providing guidance, market knowledge, feedback and support to facilitate their job search.
Education
Bachelor of Arts - Sociology
San Diego State University
San Diego, CASkills
Client Service Excellence
Relationship Building
Strategic Planning
Problem-Solving
Negotiation Skills
Client Relationship Management
Team Leadership
Communication
Solutions focused
Timeline
On-Premise Manager
Aerotek
05.2011 - Current
Account Recruiting Manager
Aerotek
06.2009 - 01.2010
Recruiter
Aerotek
01.2009 - 06.2009
Bachelor of Arts - Sociology
San Diego State University