Desirae Conzemius
Sioux Falls,SD
Summary
Enthusiastic, dependable, and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the entertainment industry.
Overview
28
28
years of professional experience
Work History
Security Event Staff Member
Denny Sanford Premier Center
Sioux Falls, SD
10.2014 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checking Tickets, Helping and directing patrons to their seats.
- Patrolling.
- Addressed seating concerns.
- Help demonstrate an understanding of the policies and regulations of the venue.
Patient Account Specialist
Sanford Health
Sioux Falls, SD
05.2016 - Current
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Worked with customer to create debt repayment plan based on current financial condition.
- Train and mentor new employees
- Customer Service
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Front Desk Agent
Comfort Inn & Suites
Sioux Falls, SD
11.2018 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Ops Prod Coordinator
Capital One (formerly Known As HSBC)
Sioux Falls, SD
11.2004 - 12.2015
- Performed statistical analyses to gather data for operational and forecast team needs.
- Chosen to train staff in all office systems and databases, polices and procedures.
- Coordinated, arranged and organized meetings and games for staff 80+ employees during stressful times resulting in Team member of the month
- Member of Fun Committee
- Recognized as Subject Matter Expert
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency.
- Pulling daily reports,assigning, monitoring ensuring deadlines were made.
Education
High School Diploma -
Bowman High School
Bowman ND05.2000
Skills
- Credit and Cash Payments
- Creative Solutions
- Guest Satisfaction
- Ticket Checking
- Control Crowd
- Customer Service
- Training and Teaching
- Team Work
- Empathy
- Positive Attitude
Timeline
Front Desk Agent
Comfort Inn & Suites
11.2018 - Current
Patient Account Specialist
Sanford Health
05.2016 - Current
Security Event Staff Member
Denny Sanford Premier Center
10.2014 - Current
Ops Prod Coordinator
Capital One (formerly Known As HSBC)
11.2004 - 12.2015
High School Diploma -
Bowman High School