Desirae Cruz
San Antonio,TX
Summary
Organized, detail-oriented, and self-motivated professional with extensive office management experience and service coordination within diverse, fast-paced environments. Offers a work ethic that consists of taking initiative, applying critical thinking, and streamlining procedures to enhance the flow of the workplace. Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules, and customer communications. Proactive self-learner with flexibility and able to succeed in high volume and fast-paced environments.
Overview
13
13
years of professional experience
Work History
Order Fulfillment Associate
Amazon
12.2022 - Current
- Monitor and inspect product return processes to ensure compliance with quality standards.
- Investigate customer complaints and non-conformance issues
- Focused on achieving measurable improvements in production quality and workflow.
- Processed product returns through multi-carrier manifest system.
- Conducted cycle counts and reconciled problems within returns distribution operations.
- Followed procedures at all times for personal and team safety.
CUSTOMER SERVICE REP
SWBC - Southwest Business Corporation
10.2016 - 12.2019
- Answering high influx of members and insurance providers inbound calls and department emails regarding the process of tracking insurance on loans
- Requests the necessary supporting insurance documents to be within the terms of loan agreement
- Review, research and identify inaccuracies of incoming electronic insurance correspondence and documentation
- Assist with process validations to include verification of insurance acceptance criteria
- Followed-up on customers inquires not immediately resolved
- Completed call logs and reports
- Transferred customer calls to the appropriate department
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
LICENSED HEALTH INSURANCE AGENT
VIBRANTUSA
08.2011 - 12.2016
- Consulting with customers regarding new and existing insurance products and services
- Responding to questions and concerns about policy coverage and changes
- Evaluate customer needs to determine best options
- Making requested policy changes and offering additional products and services.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Education
High school diploma -
High School Diploma -
North High School
Columbus, OHLicensed Insurance Agent - Health, Life HMO
10.2017
Skills
- Quality Control
- Product Inspections
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Live chat support
- Paperwork Processing
- Data Entry
- Account updating
- Call Center Operations
- Office equipment proficiency
Additional Information
Other qualities that I possess include integrity, intelligence, and high energy, along with a diverse background and range of abilities. I am one who embraces creativity, new ideas and able to work in fast-paced environments. My ultimate career goal is to grow with a company that is passionate about what they do, works above and beyond for their clients, and is well known for their explicit services.
Timeline
Order Fulfillment Associate
Amazon
12.2022 - Current
CUSTOMER SERVICE REP
SWBC - Southwest Business Corporation
10.2016 - 12.2019
LICENSED HEALTH INSURANCE AGENT
VIBRANTUSA
08.2011 - 12.2016
High school diploma -
High School Diploma -
North High School