Desirae Culbertson
Mount Ulla,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery
and proven multitasking abilities. Committed to maintaining professional
relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive
experience in sales industry. Solid team player with outgoing, positive
demeanor and proven skills in establishing rapport with clients. Motivated to
maintain customer satisfaction and contribute to company success. Specialize
in quality, speed and process optimization. Articulate, energetic and results-
oriented with exemplary passion for developing relationships, cultivating
partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Badger Sportswear
12.2022 - Current
- Greet customers warmly and ascertain reason for call and address accordingly
- Demonstrate effective decision-making, problem solving and communication skills to de-escalate customer's issues and concerns.
- Accurately receive, enter and/or cancel orders as necessary
- Handle returns according to company policies
- Work within an ticketing system to review, answer and process requests
- Has an desire to make outbound calls to excel potential company growth.
- Keep up with brands including an corresponding style numbers and knowledge of comparable garments, read size charts and specifications and maintain knowledge of fabric terminology.
- Upsell and promote all decoration options.
- Knowledge of products, price structures, and commissions.
- Assist with special projects as needed
- Reviewed invoices for accuracy and completeness prior to issuing payments.
Receptionist/ Office Administrative Assistant
Fisher Athletic
09.2022 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Responsible for the preparation of daily bank deposit records for checks received.
Customer Service Lead/Office Assistant
Food Lion
10.2021 - 10.2022
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Ensure store office functions are completed accurately and on time using accounting packets; communicated all cash variances to the Assistant Customer Service Manager
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
- Maintain proper knowledge of all sales associate register functions and Front End accounting services
- Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
- Provide assistance to customers in escorting them to their vehicles as required.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
High School Diploma -
West Rowan High School
Mount Ulla, NC01.2019
Skills
- Microsoft Word, Excel & Powerpoint
- Customer Relations
- Credit Card Payment Processing
- Valid NC driver's license
- Microsoft PowerPoint
- Order Processing
- Data entry experience
- Customer Support
- Call Center Operations
- Cash Handling
- Till Counting
- Professional Telephone Demeanor
- Invoicing Experience
Accomplishments
Food Lion 2022
Transitioned into the full-time Customer Lead role in February 2022 after just four months as a nighttime cashier. In June 2022, assumed the position of Office Assistant.
Badger Sportswear 2023
Achieved the recognition of "Employee of the Month" for the month of May in acknowledgment of taking on the responsibility of managing the company's Amazon account.
Timeline
Customer Service Representative
Badger Sportswear
12.2022 - Current
Receptionist/ Office Administrative Assistant
Fisher Athletic
09.2022 - 11.2022
Customer Service Lead/Office Assistant
Food Lion
10.2021 - 10.2022
High School Diploma -
West Rowan High School