Desirae Estepe
Miami,FL
Summary
Detail-oriented professional with strong skills in patient coordination and appointment management. Demonstrated ability to maintain accurate records and ensure effective communication between patients and healthcare providers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office
Urology Center Of South Florida
MIAMI, FL
12.2023 - Current
- Assisted in patient intake and documentation processes.
- Maintained accurate patient records and ensured data integrity.
- Coordinated communication between patients and healthcare providers.
- Collaborated with administrative staff on scheduling appointments efficiently.
- Coordinated surgical schedules and ensured timely preparation for procedures.
- Communicated with patients to gather medical histories and confirm appointments.
- Utilized electronic health record systems for accurate patient data entry.
- Processed incoming medical documents for patient registration and billing.
- Scheduled appointments and maintained calendars for multiple executives.
Phone Operator
Opus Care of South Florida
MIAMI, FL
05.2023 - 07.2023
- Answered incoming calls and directed them to appropriate departments.
- Assisted clients with inquiries and provided necessary information.
- Maintained accurate records of calls and client interactions.
- Coordinated communication between patients and healthcare providers.
- Greeted callers and identified their needs quickly and accurately.
CASHIER
Gables Motorsports
MIAMI, FL
06.2019 - 03.2020
- Managed cash register, ensuring accurate cash handling and balance.
- Handled returns and exchanges per company policy professionally.
- Trained new cashiers on operational procedures and systems promptly.
- Assisted customers with inquiries regarding title status and documentation.
- Maintained organized records of titles and transactions in the system.
- Scanned and digitized documents to reduce physical storage needs.
- Utilized office software to manage electronic files and records efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Daycare Assistant
Kid's Place
West New York, New Jersey
08.2015 - 01.2016
- Assisted children with daily activities and routines.
- Supervised playtime to ensure safety and engagement.
- Helped maintain a clean and organized classroom environment.
- Communicated effectively with parents about children's needs and progress.
- Encouraged positive social interactions among children during group activities.
- Monitored children's behavior and addressed conflicts as needed.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Enforced rules to teach good manners and maintain safe environment.
Cashier
Church's Chicken
North Bergen, NJ
01.2014 - 08.2015
- Handled cash, credit, and debit transactions while ensuring security protocols.
- Maintained cleanliness and organization of the checkout area for optimal service.
- Processed customer transactions efficiently and accurately at a fast-paced restaurant.
- Addressed customer inquiries and resolved issues in a friendly manner.
- Collaborated with team members to manage busy periods smoothly and effectively.
- Restocked merchandise and supplies to ensure availability during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
NORTH BERGEN HIGH SCHOOL
North Bergen, NJ06-2015
Some College (No Degree) - Nursing
Miami Dade College
Miami, FLSkills
- Electronic health records
- Patient coordination
- Appointment management
- Customer service
- Problem solving
- Attention to detail
- Time management
- Patient care
- Healthcare compliance
- Team collaboration
- Effective communication
- Patient scheduling
- Team leadership
- Tech-Savvy
- Computer skills
Accomplishments
- The National Society of Leadership and Success
- Honor Society
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR certified
References
References available upon request.
Timeline
Medical Office
Urology Center Of South Florida
12.2023 - Current
Phone Operator
Opus Care of South Florida
05.2023 - 07.2023
CASHIER
Gables Motorsports
06.2019 - 03.2020
Daycare Assistant
Kid's Place
08.2015 - 01.2016
Cashier
Church's Chicken
01.2014 - 08.2015
High School Diploma -
NORTH BERGEN HIGH SCHOOL
Some College (No Degree) - Nursing
Miami Dade College
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