Desirae Flocke
Mickleton
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
16
16
years of professional experience
Work History
Store Manager
H&M Company USAInc
Wilmington
06.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Identified opportunities for cost savings through waste reduction initiatives.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Store Manager/ Talent Acquisition Manager/ Multi-Unit Manager in Training
Sally Beauty
Wilmington
12.2021 - Current
- Hire and trained a brand new staff in multiple locations
- Compose shift schedules and run payroll in multiple locations
- Inventory Management
- Track and Increase Sales to attain company objectives
- Manage store budgets
- Reduce shrink to company goal
- Improved and elevated the customer experience in multiple locations
- Improved and elevated brand visual standards in multiple locations
- Offer and model excellent customer service
- Respond to customer questions, concerns and complaints
- Successfully helped other stores maintain and meet their staffing goals
Store Manager
Express
Springfield
08.2021 - 12.2021
- Hired and trained both new and current team members
- Controlled payroll to meet company expectations
- Inventory Management
- Exceeded company goals for sales and key metrics to attain a quarterly bonus
- Improved and elevated brand visual standards
- Improved and elevated the customer experience
- Respond to customer questions, concerns and complaints
- Helped reduce shrink to company goal
Store Manager, District Training Manager/ New Store Opening Manager
Torrid
Cherry Hill
02.2009 - 08.2021
- Hired, trained and developed sales associates and managers ( 7 assistants went on to be store managers under my leadership and mentorship)
- Elevated the customer experience
- Met company metrics and goals consistently - under my leadership had the best YTD volume in the history of the Cherry Hill location
- Opened 20 stores in the USA and Canada during my tenure in the NSO program
- Assisted the district with hiring and training of new management members
- Inventory management
- Talent Retention
- Responded to customer questions, concerns and complaints
- Reduced shrink below company goal annually
- Created and implemented many training scenarios and guides that are still used in the district today
- Created lasting partnerships with other team members in the district and HQ partners
- Highly regarded mentor and point person when DM was out of the business
- Prior to leaving, I was a candidate for the Emerging Leader program
Education
High School Diploma -
Nutley High School
Nutley, NJ06.2004
Skills
- Customer Service
- POS operation
- Math skills
- Strong leadership
- Interpersonal skills
- Inventory management
- Decision making
- Problem solving
- Social media
- Marketing
- Training
- Developing fellow employees
- Project management
References
Personal and Professional References available upon request
Awards
- Torrid - #3 Top Seller Company Wide in personal sales
- Torrid - Store Manager of the Month - 10/01/11
Personal Information
Title: High Volume Retail Store Manager
Timeline
Store Manager
H&M Company USAInc
06.2022 - Current
Store Manager/ Talent Acquisition Manager/ Multi-Unit Manager in Training
Sally Beauty
12.2021 - Current
Store Manager
Express
08.2021 - 12.2021
Store Manager, District Training Manager/ New Store Opening Manager
Torrid
02.2009 - 08.2021
High School Diploma -
Nutley High School
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