Desirae Gallardo
Los Angeles,CA
Summary
Enthusiastic individual with superior skills in working in both team-based and Independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting. Skilled in delivering commercial and residential sales, leasing, and property management consultancy by delivering applicable product knowledge with a strong focus on customer satisfaction. Client-centric individual, adept at building/ maintaining long-term relationships with residents while identifying new opportunities, realizing business development efforts and effectively meeting/ exceeding set objectives. Capable of working with diverse populations both independently and as part of a team as well as securing resident lease renewals. Always excited to begin a new challenge with a successful team and am always ready to learn new skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Thomas Safran & Associates
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Retaining resident files and conducting income certification according to program guidelines.
- Assist with delinquency, processing rents and invoices.
- Reviewing monthly financial reports and preparing annual budgets.
- Develop and maintain rental and operating expense reports to support financial planning and decision-making.
- Marketing and leasing vacancies to maintain a 100% occupancy rate.
Customer Specialist
The Orsini
06.2022 - Current
- Executed effective marketing strategies to create and drive traffic while utilizing social media platforms
- Participated in company events, tailored to residents in order to capture lease renewals and resident referrals
- Coordinate resident events
- Efficiently handle resident requests and concerns
- Assist with all inquiries including move in process, resident requests, follow up and move out process
- Acts as first level of contact for all resident inquiries, service requests and concerns
Seasonal Retail Cashier
Macy’s
09.2021 - 01.2022
- Verified over five thousand in cash and credit payments on a daily basis
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Totaled the amount owed, collected payments, and printed receipts to process transactions
- Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction
- Kept up to date on store promotions and made sales pitches to customers
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
Customer service
Target
08.2020 - 07.2021
- Performed in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms
- Operating cash register, which included scanning items, processing payments, and issuing receipts
- Processed refunds, credits, and exchanges
- Provide information on bank accounts, policies, products, and services in response to customer inquiries
- Speak to the benefits of the RED card with every guest and assist them through the application process
- Demonstrate a culture of ethical conduct, safety, and compliance
Volunteer Experience/Internship
Para Los Ninos
01.2018 - 12.2019
- Company Overview: Youth Source Center
- Perform clerical and administrative work: organize files, draft messages, schedule appointments, and support staff in assignments
- Demonstrated commitment to student’s wellbeing and learning
- Ability to conduct effective meetings and conferences
- Stays current with knowledge related to children and family social services by attending professional conference, training session, and workshops
- Volunteer to community empowerment events as well as youth development and higher education workshops
- Youth Source Center
Education
Bachelor of Science - Business Management
Cal State Los Angeles
01.2023
High School Diploma -
Opportunities for Learning
01.2019
Skills
- Sales planning & growth
- Property marketing & leasing
- Budgeting and finance
- Operations management
- Sales strategies
- Microsoft Word
- Yardi/ Yardi CRM
- Onsite
- Microsoft Excel
- Microsoft Outlook/ MS Office
Additional Information - Character Qualification
Bilingual communicator in English and Spanish with great clerical experience and community outreach. Responsible, team orientated, and well organized. Passionate and motivated when working with others especially with youth. Well adaptive to new working environments with the ability to resolve conflict, meet deadlines, and assist youth in their educational goals.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Thomas Safran & Associates
04.2024 - Current
Customer Specialist
The Orsini
06.2022 - Current
Seasonal Retail Cashier
Macy’s
09.2021 - 01.2022
Customer service
Target
08.2020 - 07.2021
Volunteer Experience/Internship
Para Los Ninos
01.2018 - 12.2019
High School Diploma -
Opportunities for Learning
Bachelor of Science - Business Management
Cal State Los Angeles
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