Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Volunteer work
References
Timeline
Generic
Desirae Huff

Desirae Huff

Liberty,KY

Summary

Experienced leader seeking a part-time remote position with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence while building trust, loyalty, and a positive environment. Extremely outgoing, yet professional. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Administrative Assistant

VMHA for Vets
Remote, TX
06.2025 - Current
  • Maintain organized filing system for confidential veteran records.
  • Handle incoming correspondence and direct inquiries appropriately.
  • Answer phone calls and emails to provide information, resulting in effective business correspondence.
  • Enter data into spreadsheets using Microsoft Excel or other similar programs.
  • Handle confidential documents in an organized fashion according to established protocol.
  • Provide administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinate communication between veterans and service providers.
  • Manage scheduling for veteran support services and staff meetings.

Insurance Agent

Primerica
Remote, CA
05.2025 - Current
  • Assisted clients in selecting appropriate insurance policies for their needs.
  • Developed strong relationships with clients to foster trust and loyalty.
  • Educated clients about policy features, coverage options, and claims processes.
  • Mentored junior agents on best practices for client engagement and sales techniques.
  • Responded to customer inquiries and problems to promote great service.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Conducted meetings or phone calls with potential team members to present policies and answer questions.

Volunteer Event Coordinator

Supporting Heroes, Inc
01.2014 - Current
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
  • Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
  • Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
  • Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
  • Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Created, and hosted, a mud-run fundraiser with as many as 20 obstacles per event.

Insurance Agent

Starlight Financial
01.2024 - 03.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Worked with over 40 volunteer fire departments in three counties to provide first-time benefit options.

Dental Office Manager

The Dentist Office, PSC
04.2002 - 03.2025
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Scheduled appointments and worked closely with all patients to ensure their comfort and understanding of procedures.
  • Scheduled all specialty referrals.
  • Assisted with the hiring, and training, of at least 8 assistants over the years.

Certified Nursing Assistant

Parkview Nursing Home
02.2005 - 07.2005
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

Associate of Applied Science - Computer Aided Drafting/Architectural Drafting

Big Sandy Community And Technical College
Hagerhill, KY
12-2001

No Degree - Psychology

Pikeville College
Pikeville, KY
05-1999

High School Diploma -

Pikeville High School
Pikeville, KY
06-1997

Skills

  • Customer service
  • Professionalism and ethics
  • Quotes and sales
  • Client relations
  • Client needs analysis
  • Client retention
  • Customer follow-up
  • Event planning
  • Document handling
  • Confidentiality procedures
  • Time management
  • Communication strategies
  • Problem solving
  • Team collaboration
  • Meeting planning
  • Scheduling and calendar management
  • Guest relations
  • Team mentorship
  • Client relationship development
  • Administrative operations
  • Email management
  • Verbal communication
  • Dental terminology
  • Recruiting
  • Sensitive material handling

Accomplishments

  • Added, renewed and grew fundraising and donation contributions.
  • Planned, and managed several events.
  • Raised awareness for Supporting Heroes, Inc through meetings and events with first responders.
  • Supervised team of five staff members.
  • Helped build a business reputation based on customer service, and personal relations.
  • Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.

Certification

  • Medicare Certification – Various Providers.
  • Life and Health Insurance License - Kentucky Department of Insurance.
  • Licensed Insurance Agent/Broker - Kentucky and Tennesse Department of Insurance.
  • First Aid Certification
  • Kentucky Driver's License
  • Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
  • Coronal Polishing Certificate - Kentucky Department of Health or Kentucky Dental Association.
  • Basic Life Support Certification (BLS) - American Heart Association or Red Cross.

Hobbies and Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact.
  • Backpacking and Hiking
  • Enjoy participating in yoga and meditation for overall physical and mental well-being.
  • Horseback Riding
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
  • Volunteering
  • Road Trips
  • Participating in fundraising events to support local charities, schools, or community projects.
  • Outdoor Recreation
  • Watching Movies and TV Shows
  • Music
  • I enjoy helping others and giving back to the community.
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts.
  • DIY and Home Improvement
  • Gardening
  • Documenting and sharing travel experiences.
  • Enjoy hobbies that combine physical activity with outdoor exploration.
  • Yoga
  • Animal Care
  • Kayaking
  • Reading
  • Mindfulness Practices
  • Camping
  • Volunteering with youth sports programs as an archery coach.

Volunteer work

  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Fostered sense of community, organizing neighborhood gatherings.
  • Boosted donations to organization by strategizing and executing fundraising events.
  • Facilitated community outreach to expand participation and support.
  • Created educational materials to convey important information to service recipients.

References

References available upon request.

Timeline

Administrative Assistant

VMHA for Vets
06.2025 - Current

Insurance Agent

Primerica
05.2025 - Current

Insurance Agent

Starlight Financial
01.2024 - 03.2025

Volunteer Event Coordinator

Supporting Heroes, Inc
01.2014 - Current

Certified Nursing Assistant

Parkview Nursing Home
02.2005 - 07.2005

Dental Office Manager

The Dentist Office, PSC
04.2002 - 03.2025

Associate of Applied Science - Computer Aided Drafting/Architectural Drafting

Big Sandy Community And Technical College

No Degree - Psychology

Pikeville College

High School Diploma -

Pikeville High School

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