Desirae Knight
Saint Croix Falls
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
15
15
years of professional experience
Work History
Office Manager
Sunrise Equine Veterinary Services
07.2014 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments and providing customer service.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and scheduling procedures.
Paraprofessional
Chisago Lakes School District
03.2013 - 08.2014
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Reported on student progress, behavior, and social skills to parents.
- Administered tests and assessments to evaluate student progress and performance.
In-Home Daycare Provider
Self Employed
10.2011 - 03.2013
- Managed home environment to keep areas clean, organized and free of safety hazards.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built early learning skills such as color and shape recognition with hands-on activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Changed diapers of very young children and assisted older kids with bathroom requirements.
- Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Medical Courier
MedSpeed
08.2008 - 10.2011
- Properly documented all specimens received using Software.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Handled receipt, storage, identification and delivery of products for clients.
- Obtained signatures for delivery documents and packages.
- Properly documented all specimens received using handheld scanner.
Education
Associates Of Applied Science - X-ray Technology
High Tech Institute
Saint Louis Park, MN04.2007
Skills
- Coaching and Training
- Data Analysis and Modeling
- Workflow Optimization
- Customer Relations
- Credit and Collections
- Staff Training
- Billing and Invoicing
- Scheduling
- Database Administration
- Office Supplies and Inventory
- Microsoft Office
- Client Correspondence
- Deposit Collection
- Written Communication
- Administration and Operations
- Data Communications
- Clerical Support
- Accounts Payable and Receivable
- Cash Flow and Reconciliation
- Customer Service Management
Timeline
Office Manager
Sunrise Equine Veterinary Services
07.2014 - Current
Paraprofessional
Chisago Lakes School District
03.2013 - 08.2014
In-Home Daycare Provider
Self Employed
10.2011 - 03.2013
Medical Courier
MedSpeed
08.2008 - 10.2011
Associates Of Applied Science - X-ray Technology
High Tech Institute
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