Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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DESIRAE KURIEN

Macon,Georgia

Summary

Motivated customer service specialist with over 8 years retail experience in a fast-paced, team-based environment. Dealing with over 80 customers a day in a call center to efficiently resolve many issues and adjustments to their policies. Friendly Sales Associate adept at working in diverse retail and customer service environments. Punctual sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Sales Associate who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Patient and empathetic with extensive background in conflict resolution and customer care. Reliable Forklift Driver enthusiastic about working in team-based settings to accomplish challenging objectives. Productive Material Handler offering demonstrated experience in warehouse operations. Committed to safety and cleanliness in the workplace. Eager to fulfill a new role of increased responsibility within a dynamic team.

Overview

4
4
years of professional experience

Work History

Material Handler

Academy Sports & Outdoors Distribution Center
Macon, GA
09.2021 - 03.2022
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Inspected 5 incoming and outgoing shipments daily to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Unloaded trailers and scanned in every item in warehouse database.
  • Completed paperwork to ensure that any items not received be documented, and reported to vendor.
  • Operated RF scanners to track merchandise and verify contents of containers.

Cherry Picker/Warehouse Order Selector

Dollar General Distribution
Macon , GA
12.2019 - 06.2020
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Used cherry picker to pick over 1000 items daily as needed and take to be stocked inside mod.

Material Handler

Bass Pro Distribution
Macon , GA
09.2019 - 12.2019
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Increased performance by safely and efficiently operating heavy machinery and equipment.
  • Transported average of 200 boxes of goods daily between warehouse locations according to shipment and storage needs.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Went to certain locations to retrieve items that need to be taken to mod.

Material Handler/Forklift Operator

Tractor Supply Distribution Center
Macon, GEORGIA
07.2018 - 05.2019
  • Unloaded 8 trailers daily and took items to desired locations.
  • Boosted team efficiency by moving materials with forklifts, and other equipment.
  • Assisted material handling in case mod during busy periods, developing new skills in listening and being safe while boosting warehouse efficiency.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Sorted items, counted them and made sure it was correct.
  • Using RF scan guns to ensure product was correct systematically.
  • Inspected forklift and pallet jacks and used troubleshooting approaches to keep machines operational for all shifts.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Helping trainees when necessary to complete job tasks.
  • Safely transported oils and flammable items using forklift avoiding accidents and mishaps.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Cleaning as any mess occurs, to ensure safety of myself and others.

Assistant Store Manager

TitleMax Inc
Macon, GEORGIA
12.2017 - 06.2018
  • Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
  • Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
  • Completed all daily tasks and special assignments with efficient and quality-driven approach.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Handled customer service by dealing with complaints, and answering customer questions.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Processed loans with various departments to ensure timely, accurate and fair proceedings.
  • Handled any conditions sent from underwriting departments.
  • Set vehicles out for repossession to ensure that company policies were followed correctly.
  • Helped in cleaning out vehicles and getting pictures of repossessed vehicle to be sure that vehicle can be set to be sold in timely manner.
  • Called over 20 customers daily to obtain late payments or receive future payment date.

Insurance Service Agent

GEICO Corporate Office
Macon, GA
06.2016 - 12.2017
  • Collected all premiums on or before effective date of coverage.
  • Managed 80 customer calls daily effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Effectively managed high-volumes of inbound and outbound customer calls.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Removing or adding vehicles and coverages to policies.
  • Making sure all information that was keyed in was accurate.
  • Maintaining customer confidentiality by not writing down any sensitive information.
  • Taking payments and updating any billing information.

Education

High School Diploma - undefined

Sol C Johnson
2014

Medical Assistant Certificate - Medical

Virginia College In Macon
Macon, GA

Skills

  • MS Windows proficient Skilled problem solver
  • Exceptional communication skills Upselling techniques
  • Licensed insurance agent
  • Quick learner POS systems knowledge
  • Positive and friendly Active listening skills
  • Cash management, math, merchandising, sales
  • Able to lift 50 lbs
  • Licensed forklift operation
  • Flexible schedule
  • Multitasking abilities
  • Order picking and processing
  • Interpreting Orders
  • Reliable and Punctual
  • Multitasking and Prioritization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Material Handler

Academy Sports & Outdoors Distribution Center
09.2021 - 03.2022

Cherry Picker/Warehouse Order Selector

Dollar General Distribution
12.2019 - 06.2020

Material Handler

Bass Pro Distribution
09.2019 - 12.2019

Material Handler/Forklift Operator

Tractor Supply Distribution Center
07.2018 - 05.2019

Assistant Store Manager

TitleMax Inc
12.2017 - 06.2018

Insurance Service Agent

GEICO Corporate Office
06.2016 - 12.2017

High School Diploma - undefined

Sol C Johnson

Medical Assistant Certificate - Medical

Virginia College In Macon

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