Excel
Desirae Malendrez
San Diego,CA
Summary
Devoted supervisor with proven skills in maintaining safe, efficient and fully operational vessel systems. Experienced in surveying operations, investigating concerns and developing corrective action plans. Excellent scheduling, project management and complex problem-solving skills with diligent and determined approach.
Methodical safety technician offering well-organized style and safety-driven nature. Focused on boosting safety, reliability and performance to tackle changing needs. Produces and updates SOPs and enforces regulations to maintain compliance, efficiency and productivity.
Well-versed in directing maintenance operations to maximize power plant production. Proficient in scheduled maintenance, records management and hazardous materials handling. Familiar with watch-standing and reporting requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Deck Supervisor
US Navy
05.2023 - 10.2023
- Maintained availability of vessel safety equipment and issued crew-specific PPE.
- Maintained and enhanced benchmark status with inspecting agencies.
- Kept operations in compliance with applicable local, state and federal safety and environmental regulations.
- Operated vessel at economic engine speeds per established policies.
- Performed or participated in over 12 emergency drills as part of repair locker two's stretcher bearer.
- Performed thorough, accurate and efficient repairs and preventive maintenance on over 500 scheduled maintenance checks accounting for over 300 man hours..
- Oversaw scheduled and corrective maintenance of three CHTC systems and 6,120 life saving vests accounting for 110% of ship's crew and embarked air wing.
- Completed frequent inspections of 29 divisional spaces, identified concerns and restored 120 discrepancies.
- Checked supply levels against expected voyage requirements and requisitioned required supplies.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with strong work ethic.
- Documented and reported safety-related concerns or incidents ensuring command was in 100% compliance with Naval Safety Center regulations and policies.
Maintenance Crew Member
US Navy
01.2022 - 10.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Properly planned processes and assignments after studying schematic diagrams.
- Followed routine maintenance checklist.
- Properly handled, transported, and disposed of recycled materials.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
- Preserved 1,923 sqft of underway replenishment and mooring stations, accounting for 400 man hours. Additionally preserved 935 sqft of port boat deck, accounting for 423 man hours, greatly improving conditions of divisional spaces making for safe operations.
Safety Technician
US Navy
07.2019 - 10.2021
- Developed safety and occupational safety training programs to comply with state and federal regulations, industry standards and organizational guidelines.
- Conducted ongoing job safety analysis for conformity to personal protective equipment guidelines and occupational safety procedures.
- Provided oral and written recommendations to supervisors and managers for respiratory protection and fall protection safety program enhancements.
- Provided safety equipment such as ballistic eye protection, tactical headset hearing protection, and hard hats for employees to prevent injury. Reducing mishaps by 60%.
- Assisted management with accident investigations and analysis to determine root cause for corrective action plan.
- Identified workforce safety violations and issued violations to maintain integrity of safety program.
- Updated contract, project and crew leaders with daily status reports on observations and incidents.
- Monitored safety and assessed risk levels and mitigation strategies at industrial worksites and on construction jobs.
- Investigated and reported on hazardous materials spills, fires and other emergencies.
- Developed, implemented and trained on safety programs and injury prevention programs for industry clients.
Armed Patrol Officer
US Navy
05.2018 - 10.2021
- Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
- Backed up patrol officers during difficult stops or to answer complex questions.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
- Assessed and managed potential risks and hazardous situations.
- Checked vehicle equipment for proper functioning prior to use.
- Conducted searches of individuals, vehicles and premises.
Customer Service Representative
US Navy
03.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Merced High School
Merced, CA 08.2013 - 06.2017
Skills
Vessel inspection
Software
Word
Timeline
Deck Supervisor
US Navy
05.2023 - 10.2023
Maintenance Crew Member
US Navy
01.2022 - 10.2023
Safety Technician
US Navy
07.2019 - 10.2021
Armed Patrol Officer
US Navy
05.2018 - 10.2021
Customer Service Representative
US Navy
03.2018 - 07.2019
High School Diploma -
Merced High School
08.2013 - 06.2017