Summary
Overview
Work History
Education
Skills
Timeline
Cashier

DESIRAE MERCADO

Huron,SD

Summary

With a proven track record at Mg Oil, I excel in customer service excellence and cash management, enhancing customer satisfaction and operational efficiency. My strong work ethic and ability to resolve conflicts have consistently improved team performance and customer relations, making me a reliable asset to any team.

Overview

18
18
years of professional experience

Work History

Cashier

Mg Oil
07.2021 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Freedom
01.2018 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cook

Mg Oil
02.2017 - 12.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Quality Control Inspector

LSI ,turkey Plant
08.2016 - 12.2017
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Cook

Caseys General Stores Inc
01.2015 - 08.2016
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Cook, Assistant Manager

Pizza Hut
01.2014 - 02.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Caregiver

In Home Care Services
03.2005 - 09.2013
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Security Officer

Executive One Security
01.2008 - 11.2010
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

High School Diploma - General Studies

Indio Charter
Indio, CA
05.2008

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Order taking
  • Cash handling expertise
  • Cash management
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • POS system operations
  • POS systems
  • Staff training
  • Attention to detail
  • Inventory management
  • Fraud prevention awareness
  • Loss prevention
  • Multitasking and organization
  • Empathy and patience
  • Hospitality and accommodation
  • Problem-solving
  • Honest and dependable

Timeline

Cashier

Mg Oil
07.2021 - 01.2023

Cashier

Freedom
01.2018 - 12.2019

Cook

Mg Oil
02.2017 - 12.2017

Quality Control Inspector

LSI ,turkey Plant
08.2016 - 12.2017

Cook

Caseys General Stores Inc
01.2015 - 08.2016

Cook, Assistant Manager

Pizza Hut
01.2014 - 02.2016

Security Officer

Executive One Security
01.2008 - 11.2010

Caregiver

In Home Care Services
03.2005 - 09.2013

High School Diploma - General Studies

Indio Charter

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