Kept current on airline policies and procedures to provide accurate information to passengers at all times.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Corporate Travel Agent
Tangerine Travel
Bothell
09.2013 - 06.2022
Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
Increased client satisfaction by providing personalized and efficient corporate travel planning services.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Established a reputation as a reliable resource for colleagues seeking assistance with challenging bookings or unique situations requiring creative solutions.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.