Desirae Mills
Topeka,KS
Summary
Professional cleaner with significant experience in maintaining cleanliness and order in various environments. Known for strong focus on collaboration and achieving results, adapting to changing needs seamlessly. Expertise includes thorough cleaning, organization, and attention to detail, complemented by reliable and trustworthy nature.
Overview
8
8
years of professional experience
Work History
House Cleaner
Myself
03.2018 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in clients homes.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
House Operations Associate
Ronald McDonald House Charities
01.2018 - Current
- Oversee operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Shift Leader
Papa Murphy's
12.2016 - 04.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate of General Studies - Early Childhood Education
Allen County Community College
Burlingame, KS05-2018
Skills
- Time Management
- Flexibility
- Teamwork
- Organization
- Problem-Solving
- Reliable
- Thorough
- Diligent
Timeline
House Cleaner
Myself
03.2018 - Current
House Operations Associate
Ronald McDonald House Charities
01.2018 - Current
Shift Leader
Papa Murphy's
12.2016 - 04.2018
Associate of General Studies - Early Childhood Education
Allen County Community College