Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Desirae Mondragon

Thornton,CO

Summary

Experienced cosmetologist with over 20 years in the beauty industry, specializing in men's and women's haircutting, bridal hair and makeup, hair coloring, and balayage. Proven track record as a salon manager, business owner, and CEO with expertise in brand ambassadorship, administrative operations, event coordination, social media marketing, and customer service. Skilled in inventory control, coaching, and mentoring. Adept at managing office tasks, using Microsoft Office, and providing top-tier beauty services. Currently pursuing a Bachelor's degree in Marketing to further enhance business and leadership skills. Seeing new challenges and opportunities to apply my extensive experience and skills in a dynamic environment. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Founder, CEO, Hairstylist, and Makeup Artist

5280 Divine Beauty
04.2004 - 05.2024
  • Organized and executed bridal events for both on-location and destination weddings.
  • I worked with over 300 brides, providing exceptional hair and makeup services in Colorado, Dominican Republic, Cancun, and Beverly Hills.
  • Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
  • Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
  • Attracted top talent for the company, fostering a collaborative and high-performance work environment.
  • Created organization's mission and vision statements for use by employees.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed all aspects of the business, including client relations, marketing, and financial operations.
  • Coordinated beauty services for high-profile events like the Living Legends of Aviation and Flight to Luxury.
  • Handled administrative duties, including typing, emailing, scheduling, and maintaining client records.
  • Utilized Microsoft Excel for inventory management, financial tracking, and reporting.
  • Developed and managed social media marketing strategies to promote services and engage clients.
  • Managed inventory control, ensuring optimal stock levels and timely replenishment of products.
  • Provided coaching and mentoring to junior staff, fostering a supportive and collaborative work environment.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.

Salon Manager

Ulta Beauty
02.2018 - 02.2019
  • I oversaw daily salon operations, leading a team of beauty professionals.
  • Implemented effective promotional strategies to drive salon sales and enhance customer engagement.
  • Provided exceptional customer service, addressing inquiries and resolving complaints.
  • Conducted staff training, performance evaluations, and ensured compliance with company policies.
  • Managed inventory levels and coordinated with store management for optimal resource utilization.
  • Collaborated with the marketing team on promotional campaigns and events to boost salon visibility.
  • Performed administrative tasks such as scheduling, emailing, and maintaining salon documentation.
  • Utilized Microsoft Excel for scheduling, sales tracking, and performance analysis.
  • Provided coaching and mentoring to staff, promoting professional growth and development.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.

Education

Bachelor of Science - Marketing

Metropolitan State University

Associate of Applied Science - Business Administation-Marketing

Community College of Denver
Denver

Entrepreneurship Certificate -

Community College of Denver
Denver, Co

High School Diploma -

Denver North High School
Denver, CO
05.2001

Skills

  • Men's and Women's Haircutting
  • Bridal Hair and Makeup
  • Special Effects Makeup
  • Hair Coloring and Balayage
  • Leadership and Team Management
  • Event Coordination
  • Customer Service Excellence
  • Business Administration
  • Marketing and Sales Strategies
  • Administrative Duties (Typing, Emailing, Scheduling)
  • Microsoft Excel and Office Suite
  • Social Media Marketing
  • Inventory Control
  • Coaching and Mentoring
  • Brand Ambassador Education for Beauty Brands
  • Educational Training for Makeup Application
  • Team Leadership
  • Strategic Thinking
  • Entrepreneurial and Innovative
  • Ethics and integrity
  • Client Engagement
  • Contract Negotiation
  • Strategic Planning
  • Visionary leadership
  • Start-Up Operations
  • Project Management
  • Goal Setting
  • Staff Management
  • Consulting
  • Business Development

Certification

  • Licensed Cosmetologist
  • Brazilian Blowout Certification
  • Dreamcatcher Hair Extensions Certification

Volunteer Experience

  • Food for Thought, Volunteer
  • Redeeming Love Fellowship Food Bank

Timeline

Salon Manager

Ulta Beauty
02.2018 - 02.2019

Founder, CEO, Hairstylist, and Makeup Artist

5280 Divine Beauty
04.2004 - 05.2024

Bachelor of Science - Marketing

Metropolitan State University

Associate of Applied Science - Business Administation-Marketing

Community College of Denver

Entrepreneurship Certificate -

Community College of Denver

High School Diploma -

Denver North High School
Desirae Mondragon