Desirae Pecoraro
Lake Saint Louis,MO
Summary
Motivated professional with a deep passion for marketing and content creation looking to establish my passion for further learning and creativity in the industry. I am well-versed in results-oriented marketing, creating engaging content, monitoring posts and editing publications. Flexible in adapting work styles to different projects and juggling multiple assignments within deadlines. I look forward to further discussing how I can cultivate my past experiences and skills into being an asset to your team and company!
Overview
11
11
years of professional experience
Work History
Clothing Brand Owner
Chubby Lamb (www.chubbylamb.com)
09.2022 - Current
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Collaborated on integrated marketing initiatives, resulting in increased online presence.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Established strong relationships with suppliers, negotiating favorable terms and pricing.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded the brand's reach by participating in industry trade shows and events.
- Boosted online presence through a user-friendly website, enhancing customer engagement.
- Sourced sustainable materials to produce eco-friendly products, promoting environmental consciousness within the brand.
- Secured partnerships with key retailers, increasing points of sale and revenue potential.
- Managed a successful e-commerce platform, ensuring seamless order fulfillment and timely delivery experiences for customers.
- Continuously evaluated company performance against financial goals while adjusting strategies as needed for success.
- Researched and identified new opportunities for product and brand development.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Increased brand awareness through the creation of eye-catching promotional materials for events, trade shows, and industry conferences.
- Boosted company's online presence with engaging social media strategies, resulting in higher audience engagement and growth.
- Delivered compelling visual presentations that effectively communicated design concepts to clients and stakeholders, leading to increased satisfaction rates.
- Improved overall aesthetics of company website by redesigning key elements based on user feedback and analytics data analysis results.
General Manager & Laser Technician
Removery Tattoo Removal
11.2020 - 12.2021
- Developed and implemented strategies to increase sales and profitability on monthly basis.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced product appeal by designing creative and visually captivating content for various campaigns in office.
Guest Services
Ginger Bay Salon & Spa
10.2018 - 11.2020
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Processed guest payments and provided accurate change.
- Maintained up-to-date knowledge of products and services offered.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Office Manager and Esthetician
Metro Med
02.2018 - 10.2018
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved patient satisfaction by providing personalized skincare treatments and product recommendations.
- Performed chemical peels, microdermabrasion, and laser treatments to address various skin concerns effectively.
- Increased client retention by building strong rapport and maintaining open communication during consultations and treatments.
- Streamlined appointment scheduling process, resulting in reduced wait times and increased overall efficiency of clinic operations.
- Assisted in developing marketing materials to promote clinic services, leading to an increase in new clients.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
- Contributed to increased revenue by upselling additional products or services during client consultations when appropriate.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Stocked treatment rooms with proper supplies.
- Recommended retail products for at-home use.
- Educated patients on treatment options.
- Performed consultations for patients before scheduling treatments.
- Discussed procedures and treatment options with clients.
- Executed laser hair removal and microdermabrasion procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Created compelling visual presentations to effectively communicate complex ideas to clients.
Lead Server & Bar Manager
Grizzly Bear
09.2013 - 07.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
900 Hours of Advanced Esthetics -
Skin Institute
St Louis, MO11.2018
High School Diploma -
Belleville West High School
Belleville, Il05.2011
Skills
- Uses independent decision-making skills and sound judgment to positively impact company success
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency
- Dedicated service industry professional with history of meeting company goals utilizing consistent and organized practices
- Skilled in working under pressure and adapting to new situations and challenges to best enhance company moral and brand
- Natural team leader, planning and organizational skills built during multiple career endeavors
- Smoothly equip employees to independently handle daily functions and meet customer needs
- Diligent trainer and mentor with exceptional management abilities and results-driven approach
Timeline
Clothing Brand Owner
Chubby Lamb (www.chubbylamb.com)
09.2022 - Current
General Manager & Laser Technician
Removery Tattoo Removal
11.2020 - 12.2021
Guest Services
Ginger Bay Salon & Spa
10.2018 - 11.2020
Office Manager and Esthetician
Metro Med
02.2018 - 10.2018
Lead Server & Bar Manager
Grizzly Bear
09.2013 - 07.2019
900 Hours of Advanced Esthetics -
Skin Institute
High School Diploma -
Belleville West High School