Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desirae Pinon

Houston,TX

Summary

Over the years, my extensive experience in the food industry has instilled in me a profound sense of responsibility and a relentless drive for personal and professional growth. This journey has not only sharpened my work ethic but has also equipped me with invaluable skills that extend beyond the workplace. Working in various environments has afforded me the opportunity to interact with a diverse array of individuals, allowing me to develop exceptional communication skills and the ability to adapt to different situations with ease.

In each role, I have taken on responsibilities that required meticulous attention to detail, efficient time management, and a customer-centric approach. These experiences have significantly boosted my confidence and ability to engage effectively with people from all walks of life. I firmly believe that the ability to connect and communicate with others is a crucial skill in any professional setting, fostering teamwork, understanding, and collaboration.

Through my work, I have learned the importance of resilience, patience, and the value of hard work. I am passionate about continuing to develop these skills and applying them in new and challenging contexts. My background in the food industry has not only prepared me for future career opportunities but also instilled in me a lifelong commitment to personal improvement and community engagement.

Overview

6
6
years of professional experience

Work History

Bartender/Restaurant Server

Flora
Houston, TX
01.2024 - Current
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.

Head Bartender

Graffitti Raw
Houston, TX
02.2023 - 01.2024
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Provided feedback on performance reviews for each bartender.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Inspected beverage quality regularly to ensure freshness.
  • Assigned bartenders to specific tasks and duties throughout the shift.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Bartender

Coppa Osteria
Houston, TX
11.2021 - 02.2023
  • Attended regular training sessions to stay updated on new products or trends.
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Server

Cane Rosso
Houston, TX
09.2020 - 11.2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Food Server

Marble Slab Creamery
Houston, TX
07.2019 - 09.2020
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Cultivated warm relationships with regular customers.
  • Completed table resets by wiping down surfaces and refilling condiments.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Sales Associate

Journeys Kidz
Houston, TX
06.2018 - 01.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Associate of Arts -

Lone Star College System
Spring, TX
12-2023

High School Diploma -

Heights High School
Houston, TX
06.2020

Skills

  • Menu Recommendations
  • Cleaning and Sanitizing
  • High Energy and Stamina
  • Transactions and Cash Handling
  • Warm and Friendly
  • Dining Room Cleaning and Upkeep
  • Multitasking and Prioritization
  • Reservations Management
  • Reliable and Responsible

Timeline

Bartender/Restaurant Server

Flora
01.2024 - Current

Head Bartender

Graffitti Raw
02.2023 - 01.2024

Bartender

Coppa Osteria
11.2021 - 02.2023

Server

Cane Rosso
09.2020 - 11.2021

Food Server

Marble Slab Creamery
07.2019 - 09.2020

Sales Associate

Journeys Kidz
06.2018 - 01.2020

Associate of Arts -

Lone Star College System

High School Diploma -

Heights High School
Desirae Pinon