Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Desirae Redfern

Easthampton,MA

Summary

I am a current student in the Diagnostic Medical Sonography program with diverse work experience. I am very comfortable dealing with the public and determined to best assist everyone and every task I come across. Hard work and passion can be seen in my work ethic. I am a positive and reliable team player.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cafe Worker

Tandem
Hadley, MA
08.2024 - Current
  • Greeted customers upon arrival and provided assistance with menu selections.
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Received payment from customers, processed credit card transactions, and issued change or receipts.
  • Cleaned tables in the dining area before and after customer seating.
  • Stocked service areas with napkins, utensils, condiments, and other supplies.
  • Managed cash register operations efficiently and accurately.
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
  • Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
  • Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Served customers by phone to take orders and answer product or service questions.

Pharmacy Technician Assistant

Walgreens
Northamtpon, MA
06.2022 - 08.2024
  • Provided customer service by greeting patients entering the pharmacy, answering questions, responding to requests for information or assistance.
  • Inspected labels on prescription containers for accuracy before delivering them to customers.
  • Assisted pharmacists in filling prescriptions, verifying accuracy and labeling bottles.
  • Verified that prescriptions were accurate and complete prior to dispensing medication.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Front End Associate

Walgreens
Northampton, MA
02.2022 - 08.2024
  • Greeted customers warmly upon arrival and identified their needs.
  • Assisted in organizing merchandise displays on the sales floor.
  • Processed customer transactions and provided excellent customer service.
  • Provided product knowledge to customers as needed.
  • Answered incoming calls promptly, providing accurate information about products and services.
  • Stocked shelves with new inventory according to established guidelines.
  • Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Consistently met all performance goals set by management.
  • Ensured compliance with all safety policies and procedures.
  • Verified accuracy of pricing signs throughout store.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Operated register for cash, check, and credit card transactions, maintaining accuracy.

Team Member

Dunkin' Donuts
Deerfield, MA
06.2021 - 02.2022
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon arrival and provided assistance with menu selections.
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Received payment from customers, processed credit card transactions, and issued change or receipts.
  • Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.

Education

High School Diploma -

Easthampton High School
Easthampton, MA
06-2023

Some College (No Degree) - Diagnostic Medical Sonography

Springfield Technical Community College
Springfield, MA

Skills

  • POS Systems
  • Attention to Detail
  • Teamwork and Collaboration
  • Computer Skills
  • Punctual and Reliable
  • Customer Service
  • Time Management
  • Hospitality and accommodation
  • Problem-solving abilities
  • Adaptive team player
  • Calm Demeanor
  • Money handling abilities
  • Medical terminology knowledge
  • Multi-Task Management

Affiliations

  • Played soccer since 3rd grade
  • Coached high school soccer for 2 years
  • Many years of volunteer work

Accomplishments

  • Captain for sports teams
  • Honor Society in High School and College
  • All regional team for college soccer

Certification

  • Pharmacy Technician License

Timeline

Cafe Worker

Tandem
08.2024 - Current

Pharmacy Technician Assistant

Walgreens
06.2022 - 08.2024

Front End Associate

Walgreens
02.2022 - 08.2024

Team Member

Dunkin' Donuts
06.2021 - 02.2022

High School Diploma -

Easthampton High School

Some College (No Degree) - Diagnostic Medical Sonography

Springfield Technical Community College

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Desirae Redfern