Summary
Overview
Work History
Education
Skills
Timeline
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Desirae Skerratt

Tacoma,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Upper Level Specialty Claims Adjuster

GEICO
06.2021 - 06.2023
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Prepared summaries of damage, payments, and policy coverage.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Managed over 100 + customer calls per day
  • Evaluated and analyzed damages to determine coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.
  • Ordered Police Reports and Private Investigator information to complete files.
  • Prepared documents for managers or legal personnel.
  • Verified accuracy of claim records to maintain accuracy of records database.
  • Handled calls from customers and other policy holders or claimants about claim processes.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
  • Negotiated recorded interview settlements to resolve disputes.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Maintained claims data in multiple systems.
  • Ran Accurint / ISO and IVIPS checks
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Complex Data Entry
  • Exceeded Personal and Team Goal/Quota
  • Worked closely with Veterans Affairs Outreach Team
  • Helped with fundraising for Veterans
  • Assisted in Community projects for Veterans to assisting in Helping find meals / Veterans Mental Health Awareness / Veterans Housing Needs

Team Lead - Research & Documentation Covid19

Tacoma Pierce County Health
11.2020 - 06.2021
  • Complex Data Entry
  • Hit monthly performance goals
  • Run IVIP & Accurint searches when needed to gather needed required info
  • Research & Documentation Covid-19 Specialist
  • Gathered & organized information for research purposes.
  • Performed research into study topics to increase knowledge & to provide valuable contributions.
  • Wrote reports, reviews, & summaries regarding Covid-19 test results increases/decreases
  • Collaborated with leadership team to identify relevant questions & determine best methods of collection.
  • Developed data collection strategies and monitored data quality for optimal research results.
  • Analyzed and interpreted patterns and trends.
  • Synthesized data and wrote detailed reports to present research findings to upper
  • Worked directly with the ERG for Veterans & Homeless
  • Outreach programs for the Homeless & Veterans Communities to assist in finding shelter / jobs / food banks / hot meals

Customer Service Representative Specialist

Regence BlueShield of Washington
08.2019 - 05.2020
  • Provider Resolution
  • Insurance Verification (medical & dental)
  • Full break down of Insurance plans (medical & dental)
  • Complex Data Entry (multiple systems at same time)
  • Word / Excel / Facets / BCBS / Availity / SDS / CPT Coding / ICD-9 & 10
  • Pre-Authorizations (medical & dental)
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effectively
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Senior Collections Specialist

TSI - Transworld System, Inc
01.2018 - 12.2018
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Verified accuracy of accounts payable payments
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Utilized various software programs to process customer payments.
  • Maintained accurate records of customer payments.
  • Collaborated with customers to resolve disputes.
  • Monitored outstanding invoices and performed collections duties.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Quantified debtor balances to avoid late payments and bad credit.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues

Education

Associate - Administrative, business management, VETERINARY MEDICINE

SCCC
2003

Veterinary Assistant - Veterinary Medicine

Pima Medical Institute, Seattle Wa
Seattle, WA
2003

High School Diploma -

New Haven
Spanish Fork, UT
06.2002

Skills

  • Intakes & Assessments
  • Patient Registration / Records Preparation
  • Conflict Resolution / Critical Thinking
  • Proofreading / Spreadsheets / Typing Proficiency
  • Administrative & Office Support
  • Policy & Procedure Adherence
  • Account Management
  • Medical Terminology Knowledge
  • Prior Authorization Processing
  • Data Entry / Data Verification
  • Insurance Industry Experience
  • Medical Records Management
  • Patient Schedule Management
  • Patient Intake Procedures / Data Gathering
  • HIPAA Guidelines

Timeline

Upper Level Specialty Claims Adjuster

GEICO
06.2021 - 06.2023

Team Lead - Research & Documentation Covid19

Tacoma Pierce County Health
11.2020 - 06.2021

Customer Service Representative Specialist

Regence BlueShield of Washington
08.2019 - 05.2020

Senior Collections Specialist

TSI - Transworld System, Inc
01.2018 - 12.2018

Associate - Administrative, business management, VETERINARY MEDICINE

SCCC

Veterinary Assistant - Veterinary Medicine

Pima Medical Institute, Seattle Wa

High School Diploma -

New Haven

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Desirae Skerratt