Desirae Slater
Salt Lake City
Summary
Results-driven Risk Associate. Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Head Bartender
The Point After
03.2020 - Current
- Increased customer satisfaction by providing exceptional service.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Risk Associate
Faire Wholesale Inc
10.2019 - 11.2022
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
- Preformed in-depth reviews and vetted potential new clients
- Fraud investigation
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Tracked attendance and progress against goals for each participant.
- Recruited and trained 10+ new members of our Risk Team.
- Planned and delivered account management training.
Customer Service Manager
Netflix.com
08.2017 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
High School Diploma -
Kearns High School
Kearns, UT2015
Skills
- Customer Satisfaction
- Billing Systems
- Model Building
- Organizational Standards
- Training Documentation
- Risk Reporting
- Corrective Actions
- Risk Identification
- Customer Risk
- Google Docs
- Intuit QuickBooks
- Microsoft Project
- Compliance Requirements
- Time Management
- New Hire Onboarding
- Individual Trainings
- Learning Strategies
Timeline
Head Bartender
The Point After
03.2020 - Current
Risk Associate
Faire Wholesale Inc
10.2019 - 11.2022
Customer Service Manager
Netflix.com
08.2017 - 10.2019
High School Diploma -
Kearns High School