Desirae Smith
Holland,MI
Summary
Enthusiastic Client Service Representative with 24 years of client interface experience. Well-versed in products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives. Personable, friendly and solution-oriented service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Flexible in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CDL CLASS- A
Prime Inc
04.2022 - 04.2023
- Determining the details of each delivery
- Collecting and loading stock in a manner that prevents breakage
- Ensuring that the truck has sufficient fuel at all times
- Informing clients and your Manager of potential delays
- Stopping for frequent rest breaks along the journey
- Delivering stock to clients on or before each deadline
- Completing, storing, and submitting all necessary documentation
- Paying all pertinent tolls as you drive to and from destinations
- Keeping track of all reasonable expenses and submitting proof thereof to obtain refunds
- Reporting all vehicle-related issues for urgent attention
- Relevant CDL
- Experience operating similar vehicles for work purposes
- Comfortable using GPS equipment
- Ensuring that you are always fit to maneuver the truck
- Compliance with all road and transport rules
- Ability to drive safely, irrespective of the weather or time of day
- Top-notch time management, interpersonal, and administrative skills
- Exceptional stamina
- Capacity to work for days on end, if needed.
Insurance Specialist
ZACKHART
12.2020 - Current
- STILL IN TRAINING
- Fostered relationships with customers to expand customer base and retain business
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge
- Documented and tracked customer account details using Microsoft and Excel
- Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts
- Served as subject matter expert for non-standard coverage questions, property damage and collision
- Investigated and compared fire, homeowners, personal line, liability and commercial coverage
- Examined automobile policies with third-party liability, accident benefits and collision benefits
- Engaged customers and provided a high level of service by carefully explaining details about documents
- Analyzed customer needs and provided best options, upselling products and services
- Developed insurance cross-selling opportunities in partnership
- HELPING people choosing the right plan so working my own business.
Sandwich Artist
SUBWAY
10.2021 - 04.2022
- Kept customer and food preparation areas clean and well-organized
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods
- Organized food preparation stations and regularly replenished supplies
- Stored food properly to prevent spoilage, cross-contamination and illnesses
- Delivered superior customer service focused on quality and meeting customer needs
- Completed opening, closing and shift change tasks by following company guidelines
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Verified orders and bagged items for easy transport
- Communicated with customers to provide menu offering details and assist with decision-making
- Answered guest questions, delivering the most accurate and updated information available
- Restocked kitchen supplies by rotating food according to dates
- Informed customers of regular deals or monthly specials to upsell orders
- Maintained clean, well-organized and properly sanitized front counter area to greet customers
- Completed efficient store opening and closing procedures each day
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats
Janitorial Staff Member
ENVIRO- CLEAN
08.2016 - 04.2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses
- Wet and spot mopped to clean floors and other surfaces in public corridors
- Checked and stocked inventory throughout the facility to meet expected demands
- Moved equipment and furniture to thoroughly clean space
- Maintained building interiors with routine deep cleaning of high-traffic areas
- Maintained accountability for building keys, master keys and access cards
- Handled and stored hazardous chemicals safely to prevent injury or illness
- Operated industrial cleaning equipment to quickly complete custodial tasks
- Notified building managers about needed repairs to maintain public safety
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions
- Operated compactors and balers to discard cardboard boxes and trash
- Raked leaves, cut and watered grass and picked up garbage to maintain grounds
- Gathered and emptied trash cans and disposed of bags
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing
- Sanitized and deep cleaned bathroom floors and surfaces
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition
- Stored, used and disposed of cleaning chemicals and supplies
- Stocked, sanitized, cleaned and inspected restrooms
- Disposed of waste and gathered individual trash bags to place in receptacles
- Dusted and wiped furniture and fixtures
- Completed sweeping and vacuuming, glass cleaning and trash collecting
- Monitored cleaning supply levels and requested reordering when inventory ran low
- Read and follow company, customer and safety rules, policies and procedures
- Notified superiors of damaged fixtures, dispensers and furniture or building issues
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing
- Swept and power washed outside the building to keep sidewalks and parking lots clean
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized
- Recorded routine inspection and maintenance activities
- Reported interior and exterior maintenance needs to managers
- Responded promptly to requests to clean and sanitize areas after accidents
- Responded to emergency cleaning requests to meet client expectations
- Maintained inventory of cleaning supplies and documented items requiring reorder
- Operated carpet extractors and floor buffers while adhering to corporate safety measures
- Organized custodial closets to easily find equipment and supplies.
Production Line Worker
GENTEX
05.2014 - 08.2018
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness
- Contributed to a team-based environment to maintain line productivity and meet expected deadlines
- Boxed, labeled and moved items to keep production lines moving swiftly
- Used established assembly instructions to complete jobs
- Assembled components into finished product and performed quality inspection to clear for shipment
- Supported QA measures by inspecting items and removing defective elements
- Assembled component parts of items and completed hand-finishing of final products
- Calculated materials consumption, hourly rates and relevant assembly details using mathematical skills
- Removed scratches and imperfections to improve product quality
- Used a company tracking system to locate and pick merchandise to fulfill daily customer orders
- Adjusted equipment to maintain optimal performance
- Assembled finished products using manual or assisted methods
- Analyzed finished products to detect possible defects in design
- Sorted finished products into piles depending on quality statuses
- Managed and supervised daily activities of team members to verify fulfillment of customer orders and adherence to general warehouse operations
- Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters
- Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
Roadside Assistance Agent
DIALOGE DIERCT
03.2011 - 08.2014
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
- Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
- Increased member retention through exceptional customer service during stressful situations.
Dispatcher Office Assistant Part Time
CLASSIC MACATAWA TAXI
06.2011 - 06.2012
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Tracked changes in the computer system to keep records current and accurate
- Kept detailed and updated records of calls in physical and electronic databases
- Managed daily delivery and work schedules to maximize coverage
- Answered customer requests with information about product availability, shipping information and status updates
- Supervised driver dispatching, route planning and vehicle tracking for over drivers
- Communicated with individuals within inbound call center settings to complete dispatch support for calls
- Accurately and efficiently responded to over daily requests
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions
- Quickly determined locations and needs for high volume of hourly callers to accurately send [Job title][Job title] for assistance
- Oversaw investigation and resolution of customer and vendor issues
- Trained over employees on accurate triaging and dispatching procedures while personally handling daily calls
- Supported representatives by processing the average of new bookings each quarter
- Contributed to success by accurately coordinating records, supplies and paperwork
- Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning
- Updated business forms to streamline processing and improve efficiency.
HHA/CNA
APPLEDORN ASSISTED LIVING CENTER
06.2009 - 07.2010
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Responded to patient alarms and needs-assessment requests to identify the course of treatment
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status
- Collected specimens, monitored vitals and maximized patient comfort to maintain an optimal environment
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Performed treatments on patients daily
- Assisted in changing from for medical recordkeeping, keeping detailed records before, during and after switch
- Prepared examination and patient rooms for procedures, checking supply availability and laying out instruments
- Collected samples to complete tests for patients, checking for changes that indicated potentially dangerous conditions
- Administered medications and educated patients and families on correct at-home administration
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Attended patients in the bed unit, continuously checking on needs and maintaining high standards of patient care
- Provided basic care to over patients per shift, assisting with bathing, changing linens and preparing meals
- Documented information in patient charts and communicated status updates to the interdisciplinary care team
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
- Supported diagnostic and treatment procedures by setting up and operating specialized medical equipment
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
LPN School Nurse
Nursing Assistant course
02.2009 - 01.2010
- Collected and documented vital signs to track current patient conditions
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Answered patient and family questions to educate on optimal treatment procedures
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising
- Responded to patient alarms and needs-assessment requests to identify the course of treatment
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes
- Assisted physicians with examinations and patient scans during diagnostic processes
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention
- Started, monitored and managed intravenous medication to stabilize patient heart and blood pressure
- Used sterile techniques to prepare patients for procedures
- Triaged patients by phone and provided general assistance for basic and advanced needs
- Charted changes in patient conditions and discussed concerns with supervising healthcare providers
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters
- Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds
- Observed strict confidentiality and safeguarded all patient-related information
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by the facility and supervisor
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies
- Monitored infection control procedures to verify facility-wide health and safety
- Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility
- Observed, charted and reported developments in patient health condition in bed hospital
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments
- Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
Physical Therapist Assistant
REHAB TECH PROGRAM
05.2008 - 06.2008
- Administered simple range of motion exercises
- Studied treatment plans and adjusted exercises periodically to maximize benefits
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts
- Contributed to patient care plan development and monitoring in an outpatient setting
- Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities
- Answered patient questions promptly through email, phone and in person
- Called upon physicians to give updates on patient care
- Added notes on patients into case histories using the EHR system
- Assisted with treatment administration, therapeutic massages and physical therapy exercises
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages
- Transported patients between examination, treatment and exercise areas following proper safety techniques
- Trained patients in correct use, storage and maintenance of assistive devices
- Collaborated with the care team to discuss patient treatment plans and progress.
Caregiver/CNA
Student Home Health Aide Class
12.2006 - 05.2007
- Maintained a clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Monitored vital signs and medication use, documenting variances and concerning responses
- Laundered clothing and bedding to prevent infection
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention
- Reported concerns to the nurse supervisor to promote optimal care
- Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength
- Developed patient care plans with doctors and registered nurses
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Assisted patients with daily personal hygiene
- Maintained daily living standards by assisting clients with personal hygiene needs
- Provided ongoing compassionate patient care for each client
- Cooked appetizing and satisfying meals and snacks
- Assisted patients with bathing, dressing, daily hygiene care and grooming
- Tracked and reported clients' progress based on observations and conversations
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Transported patients to medical, dental and personal care appointments
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule
- Liaised with the supervisor to review cases and improve care
- Completed scheduled patient check-ins and progress reports for clients
- Helped clients with personal needs from exercise to bathing and personal grooming
- Supervised medication administration, personal hygiene and other activities of daily living
- Provided patients with transportation to and from doctor appointments
- Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status.
Customer Service Cashier
Big Lots
04.2006 - 07.2006
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Greeted customers and responded to informational requests
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Exchanged and returned items, noting details in the company database and placed returned merchandise in bins for restocking
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Greeted customers promptly and responded to questions
- Maintained the work area and kept the cash drawer organized
- Counted and balanced cashier drawers
- Keep check-out areas clean, organized, and well-stocked to maintain attractive stores
- Built and maintained productive relationships with employees
- Managed cashier shifts and breaks.
Education
High School Diploma -
Mona Shores High School
Muskegon, MI06.2009
Bachelors - Sociology
ASHFORD UNIVERSITY
San Diego, CA02.2022
CNA Nursing -
Brooke Haven Clinical
Muskegon, MI06.2021
Rehab Technician LPN - Nursing
Muskegon Area Career Tech Center
Muskegon, MI06.2008
HHA/ CNA - NURSING
Michigan Works
06.2008
CDL - TRUCK DRIVER
PRIME INC
Springfield, MO04.2022
Skills
- TRANSFER AMBULATIONS SKILLS
- BROOKHAVEN CLINICAL MEDICAL FACULTY
- REHAB TECH PROGRAM PHYSICAL THERPY
- VOLUNTEER EXPERIENCE FOR NURSING HOMES
- HOSHA (HEALTH OCCUPATIONS STUDENTS OF AMERICA)
- COMPUTER SKILLS
- WORD WINDOW EXPLORER
- MICROSOFT
- POWER POINT
- MICROSOFE OFFICE
- EXCEL
- AWARDS & ACHIEVEMENTS
- HIPAA CERTIFICATION WIA ACHIEVEMENT
- HAND WASHING CERTIFICATION
- HOSHA (REGIONAL & STATE COMPETITION
- CPR CERTIFICATION
- FIRST AIDE CERTIFICATION
- WIA ACHIEVEMENT
- HANDS ON TRAINING EXPERIENCE
- MEDICAL TERMINOLOGY CLINICALS DOCUMENTS
- CLINICAL COMPETENIES HUMAN GROWTH & DEVELOPMENT
- ANATOMY/PHYSIOLOGY PATHOLOGY
- HIPAA TRAINING OSHA TRAINING VITAL SIGNS
Certification
- WIA Achievement
- CPR Certification
- First Aid Certification
Accomplishments
Having alot of
Additional Information
MONA SHORES GPA: , 2.8 Muskegon , MI High School Diploma (Jun 2009) Relevant Coursework general Awards & Honors history Desirae N Smith
Activities
Member, Small Business Association (2008 - present)of music and entertainment industry mother at heart meditation guru and healing hiking and sport of health
References
- Kevin Stevens, New Fortune llc, kj142812@gmail.com
- Mrs. Andrew, Rehab Tech, 200 Harvey Street Muskegon, MI 49442
- Mrs. Vandermolen, Mona Shores High School, 1175 seminole Rd Muskegon MI 49423
- Ashford University, 180 s Arizona suit #301 Chandler az
- Deanna DeVowe, Home Health Aide Class, Orchard View Community Education 35 south Sheridan road Muskegon, Michigan 49444
- Mrs. Beth, Certified nursing assistant, Orchard View Community Education 35 south Sheridan road Muskegon, Michigan 49444
- Terry, Enviro-Clean, 2457 112 AVE Holland MI
- Theresa, Enviro- Clean, 2457 112 ave
Hobbies and Interests
- Awards & Honors
- Volunteer Experience of Nursing Program
- Extracurricular Activities
- HOSHA ( Health Occupations Students Of America)
Timeline
CDL CLASS- A
Prime Inc
04.2022 - 04.2023
Sandwich Artist
SUBWAY
10.2021 - 04.2022
Insurance Specialist
ZACKHART
12.2020 - Current
Janitorial Staff Member
ENVIRO- CLEAN
08.2016 - 04.2022
Production Line Worker
GENTEX
05.2014 - 08.2018
Dispatcher Office Assistant Part Time
CLASSIC MACATAWA TAXI
06.2011 - 06.2012
Roadside Assistance Agent
DIALOGE DIERCT
03.2011 - 08.2014
HHA/CNA
APPLEDORN ASSISTED LIVING CENTER
06.2009 - 07.2010
LPN School Nurse
Nursing Assistant course
02.2009 - 01.2010
Physical Therapist Assistant
REHAB TECH PROGRAM
05.2008 - 06.2008
Caregiver/CNA
Student Home Health Aide Class
12.2006 - 05.2007
Customer Service Cashier
Big Lots
04.2006 - 07.2006
High School Diploma -
Mona Shores High School
Bachelors - Sociology
ASHFORD UNIVERSITY
CNA Nursing -
Brooke Haven Clinical
Rehab Technician LPN - Nursing
Muskegon Area Career Tech Center
HHA/ CNA - NURSING
Michigan Works
CDL - TRUCK DRIVER
PRIME INC