Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Administrative Safety Training Coordinator
Ice Safety Solutions
Fremont, CA
03.2017 - 09.2017
Coordinated the scheduling of mandatory safety training sessions for all employees, ensuring timely completion and accurate recordkeeping.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing, and filing documents.
Scheduled, coordinated and confirmed appointments and meetings.
Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
Food Clerk/Cashier
Safeway
Union City, CA
02.2017 - 09.2017
Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
Labeled and scanned customer food items to complete sales.
Completed opening or closing procedures diligently as required, ensuring proper store readiness each day for smooth operations.
Demonstrated advanced product knowledge, item locations, pricing and stock levels.
Assisted customers in finding proper products and offering suggestions.
Processed transactions accurately, demonstrating excellent attention to detail and cash handling skills.
Sales/Customer Service Representative
Alpine Awards Inc
Hayward, CA
05.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collaborated with team members to develop best practices for consistent customer service delivery.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
Staffing Agencies - Robert Half International, Proper Solutions
Fremont, CA
07.2017 - 03.2020
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Maintained inventory of office supplies and placed orders.
Managed filing system, entered data and completed other clerical tasks.
Managed cash flow effectively by monitoring incoming funds, managing daily bank deposits, and processing outgoing payments promptly.
Provided excellent customer service when addressing billing inquiries from clients or vendors.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Quality Control Inspector/ Lead
Continental Inc
Fremont, CA
03.2015 - 07.2016
Communicated with production team members about quality issues.
Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Inspected incoming and outgoing materials for accuracy and quality.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Customer Service Associate/ Sales Representatives
Alpine Awards
02.2011 - 11.2014
Maintained a high level of product knowledge, providing accurate information to customers.
Investigated and resolved customer inquiries and complaints quickly.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Trained new associates in company policies and procedures, fostering a supportive work environment.
Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
Customer Service Rep/Photographer
Lifetouch
08.2009 - 11.2010
Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Took photos from different angles and perspectives to capture perfect images.
Planned and prepared for on-location and studio shoots.
Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
Receptionist
Morgan Stanley
08.2008 - 08.2009
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Maintained visitor log for entering and leaving facility for security purposes.
Receptionist 2
Robert Half
11.2005 - 03.2008
Kept reception area clean and neat to give visitors positive first impression.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Enhanced visitor experience by providing detailed information and assistance as needed.
Handled assignments independently with good judgement and critical thinking skills.
Scheduled office meetings and client appointments for staff teams.
Education
High School - General Studies
James Logan High School
Union City, CA
06-1999
Skills
Scheduling
Microsoft outlook
Customer service
Microsoft Excel
Microsoft Word
Data entry
Paperwork processing
Administrative support
Front desk operations
Telephone skills
File management
Timeline
Sales/Customer Service Representative
Alpine Awards Inc
05.2024 - Current
Administrative Assistant
Staffing Agencies - Robert Half International, Proper Solutions
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC