Summary
Overview
Work History
Education
Skills
Timeline
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Desirae Townsend

Union City,CA

Summary


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Administrative Safety Training Coordinator

Ice Safety Solutions
03.2017 - 09.2017


  • Coordinated the scheduling of mandatory safety training sessions for all employees, ensuring timely completion and accurate recordkeeping.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.

Food Clerk/Cashier

Safeway
02.2017 - 09.2017
  • Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
  • Labeled and scanned customer food items to complete sales.
  • Completed opening or closing procedures diligently as required, ensuring proper store readiness each day for smooth operations.
  • Demonstrated advanced product knowledge, item locations, pricing and stock levels.
  • Assisted customers in finding proper products and offering suggestions.
  • Processed transactions accurately, demonstrating excellent attention to detail and cash handling skills.

Sales/Customer Service Representative

Alpine Awards Inc
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Administrative Assistant

Staffing Agencies - Robert Half International, Proper Solutions
07.2017 - 03.2020


  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed cash flow effectively by monitoring incoming funds, managing daily bank deposits, and processing outgoing payments promptly.
  • Provided excellent customer service when addressing billing inquiries from clients or vendors.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Quality Control Inspector/ Lead

Continental Inc
03.2015 - 07.2016
  • Communicated with production team members about quality issues.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.


Customer Service Associate/ Sales Representatives

Alpine Awards
02.2011 - 11.2014
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.

Customer Service Rep/Photographer

Lifetouch
08.2009 - 11.2010


  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Maintained photography equipment, ensuring gear was in optimal condition for all shoots.

Receptionist

Morgan Stanley
08.2008 - 08.2009


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.

Receptionist 2

Robert Half
11.2005 - 03.2008
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Scheduled office meetings and client appointments for staff teams.

Education

High School - General Studies

James Logan High School
Union City, CA
06-1999

Skills

  • Scheduling
  • Microsoft outlook
  • Customer service
  • Microsoft Excel
  • Microsoft Word
  • Data entry
  • Paperwork processing
  • Administrative support
  • Front desk operations
  • Telephone skills
  • File management

Timeline

Sales/Customer Service Representative

Alpine Awards Inc
05.2024 - Current

Administrative Assistant

Staffing Agencies - Robert Half International, Proper Solutions
07.2017 - 03.2020

Administrative Safety Training Coordinator

Ice Safety Solutions
03.2017 - 09.2017

Food Clerk/Cashier

Safeway
02.2017 - 09.2017

Quality Control Inspector/ Lead

Continental Inc
03.2015 - 07.2016

Customer Service Associate/ Sales Representatives

Alpine Awards
02.2011 - 11.2014

Customer Service Rep/Photographer

Lifetouch
08.2009 - 11.2010

Receptionist

Morgan Stanley
08.2008 - 08.2009

Receptionist 2

Robert Half
11.2005 - 03.2008

High School - General Studies

James Logan High School

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Desirae Townsend