Desirae Weaver
Buffalo,NY
Summary
I am an optimistic four+ year leader with a variety of experience. Multi-tasking is a skill that I've truly leaned into since becoming a newer mom while growing in my current role. I effectively cultivate a third-place that is welcoming and enjoyable for both staff and clients while still maintaining all needs of the business. I have experience in union and non-union environments and know how to handle a multitude of complex scenarios. I am self sufficient while also capable of working with others, and I gain drive from seeing my team and business excel.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks
Blasdell, NY
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Analyze business trends to identify areas of improvement and make necessary adjustments.
- Regularly hold performance and development conversations to provide constructive feedback and opportunities for growth.
- Hire, develop, and train new partners.
- Improve overall experience of staff and clients by providing appropriate training, knowledge, and feedback to the team.
- Address patterns of behavior and hold accountability as necessary while also keeping myself accountable.
- Maintain regular cadence of building efficient schedules three weeks in advance.
- Maintain regular cadence of adjusting labor based on trends
- Approve and submit payroll weekly
- Monitor cash handling throughout the business to mitigate inaccuracies
- Cultivate a third place by encouraging open communication, establishing trust, and recognizing individual achievements
Assistant Store Manager
Starbucks
08.2022 - 09.2023
- Managing opening and closing procedures/ Adjusting routines with team as necessary to increase efficiency.
- Rotating merchandise and displays to feature new products and promotions.
- Maintaining safe and secure work environments for partners.
- Analyzing customer feedback from Decision Center and implementing strategies to improve customer experience.
- Assisting in recruiting, hiring and training of partners.
- Building routines with customers to build connections and nurture relationships.
- Tracking attendance and punctuality, addressing problems quickly to prevent long-term habits.
- Working with direct leader to maintain and grow the business by communicating when problems arise and aligning next steps.
- Coaching to inconsistencies to maintain a positive and rewarding environment while also recognizing achievements and uplifting the team.
Shift Supervisor
Starbucks
11.2019 - 08.2022
- Completed store opening and closing procedures and balanced tills/ completed deposits and change orders.
- Delegated daily tasks and responsibilities that aligned with our goals.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with partners.
- Completed cash and credit card transactions accurately.
- Managed ordering supplies to keep store fully-stocked.
- Uplifted team with a positive and aware mindset.
- Drove team to accomplish goals such as OTW or Customer Connection.
Shift Manager
Aldi
11.2016 - 12.2019
- Reviewed documents such as invoices to ensure accuracy.
- Troubleshot equipment to reduce service calls and downtime.
- Excelled in multiple store positions and regularly backed up front-line staff.
- Coached employees to optimize performance and increase efficient work.
- Worked with team members to schedule breaks and shifts to meet state regulations.
- Balanced safe and tills daily
- Validated punches and worked with next level leader to stay on track with labor based on business needs
- Rotated and set out new stock daily
- Operated machinery such as pallet jacks and complied with safety standards for such
Private Nanny
Perazzini Household
08.2017 - 06.2019
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned after activities by picking up toys and straightening up rooms of the home.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted children with homework and projects for school.
- Assisted with light housekeeping duties as well as running errands.
Bank Teller
First Federal Bank
07.2016 - 11.2016
- Answered customer questions regarding account balances, transaction history, services charges, and interest rates.
- Answered telephones for customers inquiring about checking and savings accounts and loans.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Logged cashier's checks
Education
Bachelor of Science - Organizational Leadership
Arizona State
Phoenix, AZAssociate of Science - General Studies
Nashville State
Nashville, TN05.2020
Skills
- Leadership
- Customer Service
- Work Planning and Prioritization
- Sales Promotion
- Time Management
- Hiring and Training
- Retail Operations
- Stock Rotation
Timeline
Store Manager
Starbucks
09.2023 - Current
Assistant Store Manager
Starbucks
08.2022 - 09.2023
Shift Supervisor
Starbucks
11.2019 - 08.2022
Private Nanny
Perazzini Household
08.2017 - 06.2019
Shift Manager
Aldi
11.2016 - 12.2019
Bank Teller
First Federal Bank
07.2016 - 11.2016
Bachelor of Science - Organizational Leadership
Arizona State
Associate of Science - General Studies
Nashville State