Desirae Wilcox
Santa Rosa,CA
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
15
15
years of professional experience
Work History
Quality Analyst III/ Team 4 (World of Warcraft)
Blizzard Entertainment
Irvine, CA
08.2011 - 11.2019
- Participated in daily game design reviews to provide input on functional requirements, schedules, or potential problems.
- Facilitated bug fixes and communication with designers, artists, and programmers.
- Worked with teams internationally to complete tests and facilitate smooth implementation prior to live expansion releases.
- Created and maintained database of common and known testing defects.
- Wrote, monitored, and updated test cases and quality assurance procedure documentation for team use, maintaining optimal organization for maximum productivity.
- Assisted in the development of testing procedures and protocols, including the optimization of automated testing tools for repetitive tasks.
- Met project scope and delivery dates by planning optimal testing schedules.
- Trained personnel on the proper use of tools, equipment, materials, and insider software used for testing.
Quality Assurance Analyst/Final Fantasy XIV
Square-Enix North America
El Segundo, CA
03.2010 - 02.2011
- Tested localized software applications for functionality before their release in different countries and regions.
- Assessed cultural appropriateness of content prior to release in local markets.
- Created glossaries and common translations for various projects.
- Researched regional linguistics differences to ensure accuracy in translations.
Senior Game Advisor
GameStop
Wilmington, CA
07.2005 - 06.2007
- Counted and balanced registers using a Point of Sale register system to complete transactions.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Senior Sales
Ritz Camera And Imaging
Hermosa Beach, CA
08.2004 - 11.2005
- Opened and Closed to store as needed
- Adjusted color balance, contrast, saturation, brightness levels and other image variables as needed to achieve desired results.
- Performed daily maintenance and cleaning of photo processing equipment.
- Adhered to all safety regulations while operating machinery in the lab.
- Calibrated printers regularly to ensure quality prints.
- Set up and operated digital imaging equipment to produce prints from digital files.
- Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output.
Education
Bachelor of Science - Game Design
Westwood College
Carson, CA06-2009
High School Diploma -
Torrance High School
Torrance, CA06-2004
Skills
- Customer service
- Cash handling
- Product knowledge
- Communication skills
- Team collaboration
- Problem solving
- Attention to detail
- Merchandise displays
- Point-of-sale system
- Inventory tracking
- Product upselling
- Hospitality and accommodation
- Item ticketing and pricing
- Multitasking
- Time management
- Retail merchandising
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Quality Analyst III/ Team 4 (World of Warcraft)
Blizzard Entertainment
08.2011 - 11.2019
Quality Assurance Analyst/Final Fantasy XIV
Square-Enix North America
03.2010 - 02.2011
Senior Game Advisor
GameStop
07.2005 - 06.2007
Senior Sales
Ritz Camera And Imaging
08.2004 - 11.2005
Bachelor of Science - Game Design
Westwood College
High School Diploma -
Torrance High School
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