Desirae Zontek
Hamburg,NY
Summary
Experienced highly motivated manager. Energetic, results oriented individual with hotel, customer service, revenue management and accounting/ finance background. Self-disciplined, and an accurate person that responds well to challenges and pressure. Driven individual with ability to learn quickly, thoroughly, and in detail seeks a company with high regards to employee moral and internal growth. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Regional Director of Operations –Western NY Region
Buffalo Lodging Associates
2022.02 - Current
- Directly responsible for 16 hotels and 1 Starbucks
- Evaluate current processes within the company work to improve efficiencies
- Oversee all new programs, process, procedures within the company in my region to evaluate and improve prior to rolling out to the other regions with in BLA
- Mentor and develop direct report on the operations team
- General Managers and those on the WNY regional team including but not limited to RDOS – RDRM – RDM&E
- All items listed below.
District Director – Buffalo Region
Buffalo Lodging Associates
2015.12 - 2022.02
- Directly responsible for six hotels
- Support a total of thirteen
- Evaluate operations and financial results for each property
- Review P&L statements – Work with team to improve future statements
- Oversee budgeting process and ensure budgeted goals are met throughout the year
- Analyze revenue management data – revenue management strategies
- Responsible for ensuring profitable bottom-line revenues by managing expense, payroll, forecasts, and pricing within the district
- Oversee that all operations of hotel run with in branded/ownership guidelines and budgeted numbers
- Handle all major Human Resource issues and guest/employee incidents
- Respond to all major guest issues, complaints, and complements
- Project management – coordinate projects within budgets, ensure timelines are adhered to
- Compliance – Ensure all properties are observing all policies and procedures
- Quality management – Inspect property’s cleanliness, preventative maintenance, and service
- Support in the oversight of each property- guest services, housekeeping, maintenance, sales, F&B, and HR.
Area General Manager
Hampton Inn & Home2 Buffalo Airport – Galleria Mall
2015.01 - 2015.12
- Oversee all department heads: Front Office, Housekeeping, and Maintenance
- Complete Perfect Lobby and FYI Exterior Renovations
- Handle accounts payables
- Handle all onsite Human Resource issues and guest/employee incidents
- Financial reporting budgeting and income statements for entire hotel
- Analyze revenue management data – revenue management strategies
- Responsible for ensuring profitable bottom-line revenues by managing expense, payroll, forecasts, and pricing
- Oversee that all operations of hotel run with in Hampton Inn guidelines and budgeted numbers
- Respond to all guest issues, complaints, and complements: verbal, written, Hilton Guest Assistance, and SALT.
General Manager
Hampton Inn Buffalo Airport- Galleria Mall
2010.04 - 2014.12
- Oversee all department heads: Front Office, Housekeeping, and Maintenance
- Complete Perfect Lobby and FYI Exterior Renovations
- Handle all onsite Human Resource issues and guest/employee incidents
- Financial reporting budgeting and income statements for entire hotel
- Analyze revenue management data – revenue management strategies
- Responsible for ensuring profitable bottom-line revenues by managing expense, payroll, forecasts, and pricing
- Oversee that all operations of hotel run with in Hampton Inn guidelines and budgeted numbers
- Respond to all guest issues, complaints, and complements: verbal, written, Hilton Guest Assistance, and SALT.
Director of Sales
Hampton Inn Buffalo Airport- Galleria Mall
2009.04 - 2010.04
- Client care for groups, meetings, and corporate accounts nationally and locally
- Respond to all RFP and group leads via Hilton and National Accounts
- Negotiate corporate rates for companies traveling to Buffalo regularly
- Use Sales Pro to log and organize all account information utilizing the hotel for rooms and or meeting space
- Cold calls / sales calls / networking events / telephone solicitation calls / sales blitz
- Managed all e-commerce bookings and online updates.
Assistant General Manager (New Build: Opening Team)
Magna Hospitality
2008.06 - 2009.01
- Acting opening General Manager from June 2008 to December 2008.
Assistant General Manager (New Build: Opening Team)
Buffalo Lodging Associates
2005.10 - 2008.06
- Guest Service Manager.
Manager on Duty
Hampton Inn & Suites Downtown Buffalo
2004.12 - 2005.10
Guest Service Coordinator
Beaver Hollow Conference Center
2004.09 - 2004.12
Diamond Reception
Waldorf=Astoria New York, New York
2004.05 - 2004.07
Front Office Manager
Comfort Suites Buffalo Airport
2003.01 - 2004.05
Guest Service Agent
Comfort Suites Buffalo Airport
2001.04 - 2003.01
Education
Bachelor of Science- Hotel/Restaurant Management -
Niagara University
05.2004
Associate in Science- Hospitality Management -
Trocaire College
05.2002
Skills
Operational Efficiency
Data-driven decision-making
Workforce Planning
Strategic planning and execution
Leadership training
Process Improvements
Performance Analysis
Cost Control
Sales Strategies
Budget Control
Revenue Generation
Financial Management
Specialskills
Microsoft Word, Excel, Publisher, One Note, OnQ & OnQ R&I/GRO by Hilton Hotels, One Yield, Sales Pro, Profitsword, Nexus, Birchstreet, UKG, Kronos
Timeline
Regional Director of Operations –Western NY Region
Buffalo Lodging Associates
2022.02 - Current
District Director – Buffalo Region
Buffalo Lodging Associates
2015.12 - 2022.02
Area General Manager
Hampton Inn & Home2 Buffalo Airport – Galleria Mall
2015.01 - 2015.12
General Manager
Hampton Inn Buffalo Airport- Galleria Mall
2010.04 - 2014.12
Director of Sales
Hampton Inn Buffalo Airport- Galleria Mall
2009.04 - 2010.04
Assistant General Manager (New Build: Opening Team)
Magna Hospitality
2008.06 - 2009.01
Assistant General Manager (New Build: Opening Team)
Buffalo Lodging Associates
2005.10 - 2008.06
Manager on Duty
Hampton Inn & Suites Downtown Buffalo
2004.12 - 2005.10
Guest Service Coordinator
Beaver Hollow Conference Center
2004.09 - 2004.12
Diamond Reception
Waldorf=Astoria New York, New York
2004.05 - 2004.07
Front Office Manager
Comfort Suites Buffalo Airport
2003.01 - 2004.05
Guest Service Agent
Comfort Suites Buffalo Airport
2001.04 - 2003.01
Bachelor of Science- Hotel/Restaurant Management -
Niagara University
Associate in Science- Hospitality Management -
Trocaire College
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