Desiray Batson

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Addressed customer complaints and concerns effectively
• Collaborated with customer insurance and property

management companies

• Proficient in Service Titan
• Engaged with foundation companies to organize customer service requests.
• Managed technician deployment and facilitated post-call debriefings.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Managed weekly office payroll processing
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Accounts Receivable/Accounts Payable
• Skilled in QuickBooks online and desktop

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Planned construction job assignments to optimize workflow
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Facilitated customer exploration of showroom to clarify preferences and requirements
• Sending billing statements and emails
• Resolved customer concerns through proactive communication