Desiray Garduno
Española
Summary
Highly detail-oriented and professional, successful at meeting and exceeding branch goals. Expertise in customer service relations.
Overview
13
13
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Pojoaque NM
01.2022 - Current
- Supervised daily teller operations, ensuring compliance with policies and procedures.
- Analyzed cash flow and optimized transaction processes to improve customer experience.
- Training new tellers, enhancing their customer service skills and operational efficiency.
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Conducted routine cash handling procedures, maintaining balanced cash drawers and minimizing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Manager
Midwest Finance
Española, NM
09.2018 - 03.2022
- Oversaw daily operations to ensure team efficiency and productivity.
- Meeting all customer service expectations in person, over the phone, and through email.
- Final decisions around issuing loans to customers.
- Handling all bank deposits.
- Contacting customers both in person and over the phone to collect on accounts.
- Opening/Maintaining new credit accounts for customers.
- Scheduling Appointments.
Universal Banker
US Bank National Association
Pojoaque NM
02.2016 - 04.2018
- Managed customer transactions efficiently, ensuring compliance with banking regulations.
- Meeting customer service expectations and receiving top box surveys with each interaction.
- Educated customers on banking products, services, and digital tools for improved engagement.
- Interacting with customers and other bank employees in person, over the phone and through email.
- Meeting aggressive service and sales goals on a daily basis.
- Scheduling appointments.
Assistant Manager
Cottonwood Financial
Santa Fe, NM
05.2015 - 02.2016
- Meeting all customer service expectations in person, over the phone , and through email.
- Final decisions around issuing loans to customer.
- Handling all bank deposits.
- Organizing and maintaining all files and folders for customers.
- Maintaining / Opening new credit accounts for customers.
- Scheduling appointments, in person and over the phone.
Teller
Wells Fargo
Pojoaque NM
12.2012 - 05.2015
- Running customers transactions efficiently.
- Meeting customer service expectations and receiving top box surveys with each interaction.
- Meeting aggressive service and sales goals on a daily basis.
- Opening/Maintaining new products and services for customers.
- Cash handling and maintaining a balanced drawer on a daily basis.
Education
High School Diploma -
Espanola Valley High School
Española, NM05-2006
Skills
- Office administration
- Document preparation
- Customer service
- Team player
- Excellent work ethic
- Cash handling
- Relationship building
- Work prioritization
- Friendly
Timeline
Branch Operations Coordinator
Wells Fargo
01.2022 - Current
Manager
Midwest Finance
09.2018 - 03.2022
Universal Banker
US Bank National Association
02.2016 - 04.2018
Assistant Manager
Cottonwood Financial
05.2015 - 02.2016
Teller
Wells Fargo
12.2012 - 05.2015
High School Diploma -
Espanola Valley High School