Desiray Garduno
Española
Summary
Highly detail-oriented and professional, successful at meeting and exceeding branch goals. Expertise in customer service relations.
Overview
13
13
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
01.2022 - Current
- Supervised daily teller operations, ensuring compliance with policies and procedures.
- Analyzed cash flow and optimized transaction processes to improve customer experience.
- Training new tellers, enhancing their customer service skills and operational efficiency.
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Conducted routine cash handling procedures, maintaining balanced cash drawers and minimizing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Manager
Midwest Finance
09.2018 - 03.2022
- Oversaw daily operations to ensure team efficiency and productivity.
- Meeting all customer service expectations in person, over the phone, and through email.
- Final decisions around issuing loans to customers.
- Handling all bank deposits.
- Contacting customers both in person and over the phone to collect on accounts.
- Opening/Maintaining new credit accounts for customers.
- Scheduling Appointments.
Universal Banker
US Bank National Association
02.2016 - 04.2018
- Managed customer transactions efficiently, ensuring compliance with banking regulations.
- Meeting customer service expectations and receiving top box surveys with each interaction.
- Educated customers on banking products, services, and digital tools for improved engagement.
- Interacting with customers and other bank employees in person, over the phone and through email.
- Meeting aggressive service and sales goals on a daily basis.
- Scheduling appointments.
Assistant Manager
Cottonwood Financial
05.2015 - 02.2016
- Meeting all customer service expectations in person, over the phone , and through email.
- Final decisions around issuing loans to customer.
- Handling all bank deposits.
- Organizing and maintaining all files and folders for customers.
- Maintaining / Opening new credit accounts for customers.
- Scheduling appointments, in person and over the phone.
Teller
Wells Fargo
12.2012 - 05.2015
- Running customers transactions efficiently.
- Meeting customer service expectations and receiving top box surveys with each interaction.
- Meeting aggressive service and sales goals on a daily basis.
- Opening/Maintaining new products and services for customers.
- Cash handling and maintaining a balanced drawer on a daily basis.
Education
High School Diploma -
Espanola Valley High School
Española, NM05-2006
Skills
- Office administration
- Document preparation
- Customer service
- Team player
- Excellent work ethic
- Cash handling
- Relationship building
- Work prioritization
- Friendly
Timeline
Branch Operations Coordinator
Wells Fargo
01.2022 - Current
Manager
Midwest Finance
09.2018 - 03.2022
Universal Banker
US Bank National Association
02.2016 - 04.2018
Assistant Manager
Cottonwood Financial
05.2015 - 02.2016
Teller
Wells Fargo
12.2012 - 05.2015
High School Diploma -
Espanola Valley High School
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