Desiray Rather

varied administrative and clerical tasks, including acting as a receptionist in the lobby when needed, answering Multi-line phone systems, managing Homeless mail and Customer files, typing documents, scheduling meetings, ordering supplies, and providing general support for daily office operations and special projects.

I work directly with our clients to help them apply for Benefits such as SNAP EBT, Medi-cal, and Cash aid. On a daily basis we provide updated resources for our county's homeless population such as shelter, food, counseling. We App reg customers into our internal system when applying for benefits which is CAL SAWS. As needed we create new accounts and attach the CIN numbers to the existing profiles in state systems. We use MEDS to validate and verify Benefits given and in which states and at what dates, as to follow our states law regarding fraud and misuse of benefits. During COVID our office remained open, we were Essential employees and worked in very flexible situations day by day.

I work with customers face to face regarding eligibility and applications, A lot of times in very hostile situations. However, I have over 20 years of Customer service experience and I have worked very hard at succeeding in my jobs and work ethic. I am proficient in; Microsoft word excel outlook MEDS CALSAWS SMART power point Acrobat Edge Workforce Management Communicate effectively with the public and other public agencies • Explain or clarify policies and procedures • Deal tactfully with people, and resolve difficult complaints • Understand and follow complex oral and written instructions • Read English at a level necessary to understand procedure manuals, policy guidelines, software manuals, technical documents and reports • Write English at a level necessary to compose correspondence independently from notes or verbal instruction • Assists supervisors in writing policies, procedures and desk manuals • Train and cross-train employees • Give instructions and assign work to staff • Work independently and carry out assignments with minimal supervision • Compile, arrange and present information in a clear and concise manner • Exercise independent judgement in determining proper work methods and procedures, assembling and evaluating information • Take responsibility and use good judgement in recognizing which decisions to make on your own verses those you should first refer to your supervisor • Establish and maintain effective working relationships with others

Customer Service
1. Explains or clarifies policies and procedures in order to (IOT) inform customers of correct process.

2. Schedules customers for appointments/classes using computer, form letters, calendars, schedule books, IOT arrange organized non-conflicting appointments.

3. Researches and resolves difficult customer service problems which includes internal and external customers, by applying rules, regulations, policies and procedures and using appropriate judgement IOT meet customer needs.

Document Preparation
1. Composes documents from handwritten or verbal instruction when needed, using personal computer and ensuring correct grammar, punctuation, and spelling IOT produce legible and accurate documents.

2. Creates documents arranging information in readable format and/or according to specification using computer software, IOT prepare forms, documents, charts, legal forms and proposals.

3. Reviews documents for completeness and accuracy; distributes according to departmental procedures IOT ensure accurate and complete documents, proposals and Board items.

4. Types lengthy, technical reports per office procedures including specific terminology, ensuring correct spelling, punctuation, grammar, and format IOT produce documents, provide information and comply with legal and fiscal requirements.

File Maintenance
1. Creates new files and filing systems using new or existing records, manually or on a computerized system IOT create a trackable file.

2. Verifies file information using manual files, computerized system, or logbook IOT check or match files for complete/accurate information or to route to appropriate party for corrections, further investigation, or processing.

Recordkeeping
1. Tracks and logs work using computer, or manual system IOT provide accurate record of all transactions.

• Organized and cared for clients' homes and properties by maintaining and preparing for their arrival and daily living.
• Maintained appropriate filing of personal and professional documentation.
• Provided multifaceted services to elderly by running errands, managing mail, scheduling appointments and arranging transportation.

In this position i run the structure of my classroom. I create a new curriculum monthly, as well as guide my staff how to work with our students based off of my curriculum. I stay in contact with parent's via email and student notebooks on a daily basis.

• Created guides and course materials that would reiterate lecture information and help students in their study.
• Educated students on various subjects utilizing instructional techniques, including hands-on curriculum.
• Provided clear, informative lectures to classes of 25+ students.

• Created an inviting environment for customers by maintaining store organization and cleanliness.
• Reduced downtime and resolved issues in customer sales and support.
• Managed customer relations and customer service through daily communication and interaction. 
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Carried out opening and closing functions to meet operational needs underpinning strong customer service.
• This was a temp position with a temp agency
• Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.