DESIRAY RODRIGUEZ
Vineland,USA
Summary
It is my goal to obtain employment at an establishment that will provide me with new challenges & help me to expand my skills. I am dedicated to keeping a positive attitude and maintaining a professional appearance. I am dependable and a quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Chemglass Life Sciences
Vineland, NJ
01.2025 - Current
- Maintain confidentiality of sensitive information by adhering to privacy policies and implementing secure filing systems.
- Provide excellent customer service through prompt responses to client inquiries, and addressing concerns effectively.
- Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion.
- Collaborate on special projects as assigned by leadership, contributing research findings.
- Manage scheduling for employees to maintain efficient and consistent work flow.
Accounts Receivable
Chemglass Life Sciences
Vineland, NJ
01.2022 - 12.2024
- Maintain accurate records of customer accounts and transactions.
- Performing day to day financial transactions.
- Verifying, classifying, computing, posting and recording accounts receivables data.
- Facilitate payment of invoices due by sending bill reminders and contacting clients.
- Drafted invoices.
- Researched discrepancies.
- Collaborate with the sales team to resolve account issues and promote customer satisfaction.
Inventory Control Clerk
Chemglass Life Sciences
Vineland, NJ
07.2021 - 12.2021
- Respond to all customer service inquiries via email and phone in a timely manner.
- Ensure the accurate processing of heavy order entry and shipment of all incoming orders.
- Processing credit card payments.
- Manage a high volume of incoming phone calls.
- Provide customers and vendors with tracking details.
- Manage orders and customer information in our sage system including updates with lead times, back orders, change and cancellation requests.
- Investigate and answer inquiries regarding the status of orders.
- Inform customers of unit prices, shipping dates, and anticipated delays.
- Resolve product or service problems by clarifying the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Speaking in a calm and positive manner with customers via email and phone to ensure clear communication.
- Assisted in front office filing orders and payments.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Maintained physical and computer-based filing systems.
- Filing Certifications and customer records of orders.
- Scanned and verified documents, and organized them to file.
- Completed physical inventory counts each month.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Supported customer service representatives in resolving order issues by providing accurate inventory information.
- Kept up-to-date on store, shelf, and order availability of products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Sales Associate
Kids Foot Locker
Vineland, NJ
11.2020 - 06.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Volunteering for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Helped customers locate products and checked the store system for merchandise at other sites.
Education
Associate of Applied Science - RN - Generic Nursing Program
Rowan College of South Jersey
Vineland, NJ05-2027
Associate of Applied Science - Biological Health Sciences
Rowan College of South Jersey
Vineland, NJ05-2024
High School Diploma -
Vineland High School
Vineland, NJSkills
- Customer Service
- Efficient Problem Solving Skills
- Work well in a Team Environment
- Detail Oriented & Organized
- Cooperative & Respectful Personality
References
Available upon request
Languages
Spanish
Limited
Timeline
Administrative Assistant
Chemglass Life Sciences
01.2025 - Current
Accounts Receivable
Chemglass Life Sciences
01.2022 - 12.2024
Inventory Control Clerk
Chemglass Life Sciences
07.2021 - 12.2021
Sales Associate
Kids Foot Locker
11.2020 - 06.2021
Associate of Applied Science - RN - Generic Nursing Program
Rowan College of South Jersey
Associate of Applied Science - Biological Health Sciences
Rowan College of South Jersey
High School Diploma -
Vineland High School