Desiray Stewart
Washington,DC
Summary
Versatile and compassionate professional with extensive experience in patient care and administrative support, notably at Gt Independence. Excelled in personal hygiene assistance and fostering independence, enhancing patient quality of life. Demonstrated exceptional organizational skills and empathy, achieving high levels of client satisfaction. Proficient in housekeeping and first aid, ensuring safe and welcoming environments.
Overview
23
23
years of professional experience
Work History
Home Health Aide
Gt Independence
09.2019 - 04.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Home Health Aide
Professional Care Services
08.2017 - 10.2019
Administrative Assistant
Jefferson Housing Authority
03.2005 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Concierge
Jefferson House
01.2005 - 03.2017
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Responded to guest inquiries to maximize guest satisfaction.
Security Officer
Black Hawk Energy
01.2001 - 05.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Highschool -
Northwestern Highschool
Maryland08.1988
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Vital signs monitoring
- Bathing assistance
- Housekeeping
- Dressing assistance
- First aid and safety
- Behavioral support
- Home safety assessments
Timeline
Home Health Aide
Gt Independence
09.2019 - 04.2024
Home Health Aide
Professional Care Services
08.2017 - 10.2019
Administrative Assistant
Jefferson Housing Authority
03.2005 - 03.2017
Concierge
Jefferson House
01.2005 - 03.2017
Security Officer
Black Hawk Energy
01.2001 - 05.2015
Highschool -
Northwestern Highschool