Desiray L Robinson
Executive Office Administrator
Salem,OR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Executive Office Administrator
U.S Tax
Salem, OR
08.2020 - Current
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Scheduled, prepared agendas, and maintained calendars to prepare for meetings and events for the Chief Executive Officer and Managing Director.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Worked with senior management to initiate new projects and assist in various processes.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Bank Teller
Wells Fargo & Company
Minneapolis, MN
01.2020 - 08.2020
- Essential worker during the COVID-19 pandemic and George Floyd riots and protest
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
International Flight Attendant
SkyWest Airlines
Minneapolis, MN
10.2018 - 12.2019
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Used excellent customer service skills in addressing passengers' needs.
- Was awarded the bronze badge in the "Step it Up" program for receiving a minimum of ten personal passenger compliments
Education
Associate of Arts -
Chemeketa Community College
Salem, OR 09.2016 - 06.2018
Skills
Multilingual
High Quality Customer Service
Office administration
Administrative support
Project Management
Technical Support
Inbound phone call handling
Computer Skills
Timeline
Executive Office Administrator
U.S Tax
08.2020 - Current
Bank Teller
Wells Fargo & Company
01.2020 - 08.2020
International Flight Attendant
SkyWest Airlines
10.2018 - 12.2019
Associate of Arts -
Chemeketa Community College
09.2016 - 06.2018