Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desire Brown

Jackson,MI

Summary

Over five years of experience in management and customer service. Ability to learn new duties quickly with minimal supervision works well under pressure and enjoys new challenges attentive listener, patient, responsible and honest. Agile and adaptable staff leader staff leader with a stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service. Focused Community Manager promoting a background in conflict resolution and quick decision making. Possessing the skills needed to ensure a peaceful, safe community. Looking to tackle new challenges with an organization that appreciates talents in public relations and marketing.

Overview

13
13
years of professional experience

Work History

Community Manager

Jackson MHP LLC
Jackson, MI
01.2024 - Current
  • Developed and implemented strategies to increase community engagement.
  • Responded to customer inquiries in a timely manner.
  • Analyzed user feedback and identified areas of improvement.
  • Maintains property appearance and cleanliness, investigating and resolving complaints; enforcing rules of occupancy; inspecting vacant units, and planning renovations.
  • Collection of rents and bank deposits, reducing delinquencies.
  • Marketing vacant inventory homes through the internet, print, flyers, and referrals.
  • Resolving customer complaints quickly, our greatest assets are our current residents.
  • Leasing/Sales of vacant inventory – ability to effectively schedule, show, and close customers.
  • Manage outsourced maintenance staff.
  • Bid, negotiate, and prepare contracts. Follow invoice process coding and payment procedures.
  • Supervise vendor services and contract work.

Leasing Professional

Morgan Properties Autumn Woods Apartments & Townhomes
Jackson, MI
05.2021 - 10.2023
  • Respond to requests and scheduled appointments for property showings
  • Greeting clients, showing apartments, and prepping leases
  • Conduct property showings that highlight features in addition to answering questions
  • Assisting prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
  • Keep records accurate, detailing fully for compliancy to meet, local and federal housing requirements
  • Inspect properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
  • Respond to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Verify tenant incomes and other information before accepting lease applications
  • Distribute and follow up on lease renewal notices, and other duties as assigned by the Property Manager.
  • Help clients find leases to suit their needs, such as handicap access and pet-friendly locations.
  • Resolve conflicts between tenants regarding noise, encroachments, and parking.
  • Track resident payments and information on computer systems.
  • Escalate major issues to the property manager for immediate remediation.
  • Assisted prospective tenants in locating available rental units that met their criteria.
  • Developed and maintained positive relationships with tenants, vendors, and contractors.
  • Organized and conducted weekly apartment tours for prospective tenants.

Parts Sales Manager

AutoZone
Farmington Hills, MI
12.2013 - 06.2019
  • Assisted with management of the commercial and hub departments
  • Assumed responsibility for store operations
  • Conducted employee performance evaluations
  • Maintained a safe working environment while ensuring AZ were implanting those practices including PPE
  • Ensured all company policies, and loss prevention procedures were followed
  • Delegated and ensured store merchanting tasks were completed in a timely manner

Cashier

JCPenney
Novi, MI
07.2011 - 06.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items, and join rewards programs
  • Restocked and organized merchandise
  • Answered questions about store policies and addressed customer concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Collected and authorized payments of guests
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Maintained secure cash drawer, promptly resolving discrepancies in daily totals
  • Replenished sales floor merchandise and organized shelves, racks and bins and optimal appearance

Education

High School -

Farmington High School
Farmington Hills, MI
06.2008

Skills

  • Outstanding customer service
  • Record keeping
  • Employee performance evaluations
  • Proficient in computer operating systems
  • Fair Housing Rules, Regulations
  • Time Management
  • Yardi
  • Tenant and eviction laws
  • Daily operations oversight
  • Financial budgeting and reporting
  • Maintenance Oversight
  • Property tours and inspections
  • Income and expense management
  • Daily Operations Management
  • Property Tours
  • Facility repair reporting
  • Client service and support
  • Leasing and sales
  • Administrative abilities
  • Meeting participation
  • Sales Support
  • Conflict handling
  • Schedule Planning
  • Leasing strategy development
  • Proficient in [Software]
  • CRM
  • QuickBooks
  • Filing and various facsimiles
  • Resident relations

Timeline

Community Manager

Jackson MHP LLC
01.2024 - Current

Leasing Professional

Morgan Properties Autumn Woods Apartments & Townhomes
05.2021 - 10.2023

Parts Sales Manager

AutoZone
12.2013 - 06.2019

Cashier

JCPenney
07.2011 - 06.2013

High School -

Farmington High School

Similar Profiles

CREATE PROFILE
Desire Brown