DESIRE EKE
Houston,TX
Summary
Results-oriented Desktop Support Engineer with 4+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory and multiple trainings.
Overview
5
5
years of professional experience
Work History
Desktop Support Engineer
AXIOM TECHNOLOGIES (CONTRACT)
01.2022 - 02.2024
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured 285 hardware's, devices, and software to set up work stations for employees.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Monitored systems in operation and quickly troubleshot errors.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Direct unresolved issues to next level of support
- Follow up with clients to ensure their system are functional
Help Desk Analyst
Insight Enterpises (CONTRACT)
11.2019 - 12.2021
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Monitored system performance and responded to alerts.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored networks and network devices to resolve technical problems quickly.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Resolved technical issues by troubleshooting.
- Activated accounts for clients interested in new services.
Associate Network Engineer
Apptech
09.2018 - 10.2019
- Recommended network security standards and upgrades to management.
- Evaluated under-performing areas and developed solutions for improvement.
- Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Configuring and installing over 25 various network devices and services
- Troubleshot UPS using putty emulator
- Troubleshot switches and other network devices
Education
Computer Networking
APPTECH INSTITUTE
GOOGLE IT SUPPORT
GOOGLE
Computer System Administration
GOOGLE
DEFENSE AGAINST THE DIGITAL DARK ARTS(IN PROGRESS)
GOOGLE
Bachelor of Science - Computer Science
IMO STATE UNIVERSITY
NIGERIA09.2019
Skills
- Remote Diagnostics
- Debugging
- Application installations
- End-user support
- System administrator
- Problem solving
- Salesforce
- Trouble shooting and soft ware installation
- Linus, Nexus, windows, Mac OS
- Ability to perform remote trouble shooting
- Customer oriented attitude
- Hardware repairs
Timeline
Desktop Support Engineer
AXIOM TECHNOLOGIES (CONTRACT)
01.2022 - 02.2024
Help Desk Analyst
Insight Enterpises (CONTRACT)
11.2019 - 12.2021
Associate Network Engineer
Apptech
09.2018 - 10.2019
Computer Networking
APPTECH INSTITUTE
GOOGLE IT SUPPORT
GOOGLE
Computer System Administration
GOOGLE
DEFENSE AGAINST THE DIGITAL DARK ARTS(IN PROGRESS)
GOOGLE
Bachelor of Science - Computer Science
IMO STATE UNIVERSITY
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