DESIRE EKE
Houston,Tx
Summary
Results-oriented Desktop Support Engineer with 5+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory and multiple trainings.
Overview
5
5
years of professional experience
Work History
Desktop Support Engineer
AXIOM TECHNOLOGIES (CONTRACT)
01.2022 - 02.2024
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Re-imaged and deployed over 352 computers
- Configured 285 hardware's, devices, and software to set up work stations for employees.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Monitored systems in operation and quickly troubleshot errors.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Direct unresolved issues to next level of support
- Follow up with clients to ensure their system are functional
- Staged, domain joined and carried out smart card configurations.
Desktop Support Engineer
UNIDATA (PART TIME WEEKENDS)
01.2021 - 01.2024
- Designed SharePoint master page and page layouts.
- Monitored system performance to maintain system integrity.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Desktop imaging
- Windows Deployment
- SCCM/Intune
- Over 480 plus computer setups and imaging
Help Desk Analyst/ Onsite Repair Engineer
Insight Enterpises (CONTRACT)
11.2019 - 12.2021
- Identified and immediately resolved issues with network devices.
- Changed over 200 faulty systems board(Mother board) and fixed other hardware issues
- Maintained network hardware and software and monitored network to support network availability to end users.
- Monitored system performance and responded to alerts.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored networks and network devices to resolve technical problems quickly.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Resolved technical issues by troubleshooting.
- Activated accounts for clients interested in new services.
Associate Network Engineer
Apptech
09.2018 - 10.2019
- Recommended network security standards and upgrades to management.
- Evaluated under-performing areas and developed solutions for improvement.
- Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Configuring and installing over 25 various network devices and services
- Troubleshot UPS using putty emulator
- Troubleshot switches and other network devices
Education
Bachelor of Science - Computer Science
IMO STATE UNIVERSITY
09.2019
Hardware, Operating System, Troubleshooting
TECHNICAL ACADEMY BY HAMMERSBACH
Computer Networking, Operational Procedures
TECHNICAL ACADEMY BY HAMMERSBACH
Google IT Support
GOOGLE
Computer System Administration
GOOGLE
Skills
- Remote Diagnostics
- Staging,domain joining, computer deployments
- Application installations
- Ticketing system( Service Now)
- System administrator
- Smart card configuration
- Salesforce
- Trouble shooting and soft ware installation
- Linus, Nexus, windows, Mac OS
- Active directory and Networking
- Customer oriented attitude
- Hardware repairs and knowledge on computer peripherals
Timeline
Desktop Support Engineer
AXIOM TECHNOLOGIES (CONTRACT)
01.2022 - 02.2024
Desktop Support Engineer
UNIDATA (PART TIME WEEKENDS)
01.2021 - 01.2024
Help Desk Analyst/ Onsite Repair Engineer
Insight Enterpises (CONTRACT)
11.2019 - 12.2021
Associate Network Engineer
Apptech
09.2018 - 10.2019
Bachelor of Science - Computer Science
IMO STATE UNIVERSITY
Hardware, Operating System, Troubleshooting
TECHNICAL ACADEMY BY HAMMERSBACH
Computer Networking, Operational Procedures
TECHNICAL ACADEMY BY HAMMERSBACH
Google IT Support
GOOGLE
Computer System Administration
GOOGLE
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