Desire Nizigama
Atlanta,GA
Summary
Results-driven Operations Manager with a proven track record at Gama Express LLC, enhancing operational productivity through data analysis and logistics management. Expert in SQL and data visualization, I successfully improved service reliability and client relationships while optimizing profitability. Strong analytical skills complemented by effective communication ensure strategic decision-making and operational excellence.
Overview
6
6
years of professional experience
Work History
Operations Manager
Gama Express LLC
Atlanta, GA
09.2023 - Current
- Oversee all day-to-day operations of Gama Express LLC, including routing, scheduling, load planning, and delivery execution to ensure safe, on-time service for RXO and J.B. Hunt transportation networks.
- Utilize fleet management and logistics technology to assign loads, plan routes, monitor freight movement, and track KPIs, improving route efficiency and operational productivity.
- Managed customer escalations, delivery exceptions, and damage claims by implementing corrective processes that improved service reliability and strengthened client relationships.
- Manage financial and operational controls including invoicing, pay issue resolution, profit tracking, fuel expense monitoring, and comprehensive reporting to maintain business health and visibility.
Business Analyst
The Home Depot Inc
Atlanta, GA
02.2021 - 08.2023
- Redesigned and streamlined data pipelines to reduce processing time by 30% and support future business-intelligence initiatives.
- Gathered operational requirements, identified patterns and delivered insights that improved business outcomes by 20%.
- Built Tableau and Big Query reports that saved ~90 hours per month and increased customer value by 25%.
- Produced complex financial reports for executives and managed analytics implementation across teams, reducing implementation time by 15%.
Data Analyst
GA DFCS
Atlanta, GA
01.2020 - 12.2021
- Supported the analytics team by collecting, cleaning and organizing data from multiple sources, improving workflow efficiency by 25%.
- Assisted in automating data pipelines, contributing to a 20% increase in processing efficiency.
- Collaborated with senior analysts to build customer-turnover and demand-forecast models, enhancing forecasting accuracy by 15%.
- Created visualizations and reports and monitored trends in Medicaid eligibility, membership growth and claims to inform strategic decisions.
Education
BS - Applied Mathematics and Statics
SUNY Stony Brook University
Long Island, NY12.2017
Skills
- Data Analysis
- Data Visualization
- Excel
- SQL
- BigQuery
- Tableau
- Data Warehousing
- ETL
- Data modelling
- Data integration
- Data cleaning
- Data transformation
- Operations Management
- Logistics Management
- Fleet operations
- Profitability optimization
Timeline
Operations Manager
Gama Express LLC
09.2023 - Current
Business Analyst
The Home Depot Inc
02.2021 - 08.2023
Data Analyst
GA DFCS
01.2020 - 12.2021
BS - Applied Mathematics and Statics
SUNY Stony Brook University