Desire Pacheco
Las Cruces,NM
Summary
Dynamic and results-driven professional with experience at TLC Associates, excelling in call center operations and customer communications. Proven ability to resolve issues effectively while enhancing customer satisfaction. Strong problem-solving skills complemented by a commitment to team development, ensuring seamless support and efficient service delivery in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Call Center Agent
TLC Associates
Las Cruces NM
06.2021 - Current
Inbound/outbound call
Dealing with transferring people to customer service or MP to refinance or buy/sell a home.
Lunch Monitor
Valley View Elementary School
Las Cruces, NM
05.2018 - 04.2020
- Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
- Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Supported the implementation of school-wide policies and procedures related to student conduct during lunch hours.
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
- Problem-solving skills
- Issue resolution
- Answering questions
- Resolving issues
- Gathering information
- Call control skills
- Inbound call reception
- Customer support
- Inbound phone calls
Languages
English
Full Professional
Timeline
Call Center Agent
TLC Associates
06.2021 - Current
Lunch Monitor
Valley View Elementary School
05.2018 - 04.2020