DESIRÉE PHILLIPS
Fort Lee,NJ
Summary
Highly motivated professional with a proven track record in customer service, recognized for adaptability and a strong work ethic. Demonstrates exceptional interpersonal skills, effectively managing multiple tasks while ensuring a positive experience for every client. Quick to master new skills and thrive in unsupervised roles, contributing to team success and customer satisfaction. Committed to embracing new challenges and further enhancing service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Public Safety Sergeant
Columbia University
New York, NY
01.2022 - Current
- Partners with team members to implement service initiatives and achieve team objectives.
- Cultivates positive relationships with community leaders and the public.
- Adheres to all departmental policies as defined in the Public Safety Procedural Guide
- Creates detailed records of all investigations for both legal and administrative applications.
- Handles emergency calls for service promptly.
- Monitors surveillance equipment to identify security breaches.
- Enhances cooperation by fostering positive interactions within the community.
- Works alongside emergency response teams in urgent situations.
- Administers routine performance evaluations of probationary Public Safety Officers
- Responsible for coordinating activities via Computer-Aided Dispatch systems, monitoring and controlling access levels using Lenel, and CCTV surveillance
- Participates in community outreach programs to educate the public on safety and crime prevention.
- Maintains effective relationships and ensures the safety and protection of students, faculty, staff, and visitors
Public Safety Officer
Columbia University
New York, NY
05.2016 - 01.2022
- Provided exceptional customer service in an access-controlled environment
- Observed and reported any suspicious activities immediately to the operations desk
- Able to carry out tasks with minimal supervision as well as work in a team environment
- Viewed CCTV monitors for unusual activities and reported infractions and violations
- Deterred vandalism to cars, buildings and personal property, as well as discouraging trespassers and loiters by maintaining high visibility at all times
- Responded to odor complaints and other safety-related issues to assist Facilities, and Public Safety in identifying sources
Mobile Patrol Security Officer
Allied Universal Security Services
New York, NY
01.2015 - 05.2016
- Provided escorts at Columbia University for personnel entering and leaving the premises by established procedures.
- Maintained accurate records of daily shift activities, such as incident reports and vehicle inspections.
- Performed routine checks of access points such as doors and gates to ensure they are properly secured.
- Provided friendly and professional assistance to employees, visitors, and customers.
- Adhered to daily patrol schedules to support consistent security presence throughout the property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Carpenter's Helper
Jacobson & Company
Elizabeth, NJ
08.2007 - 11.2014
- Cut wood, plastic, fiberglass, and other building materials using hand tools such as saws, chisels, planes and sanders.
- Loaded and unloaded supplies from delivery vehicles as needed.
- Operated power tools such as drills, nail guns, and circular saws safely and efficiently.
- Built forms for pouring concrete footings or foundations.
- Installed doors, windows, siding, trim, and other components of buildings.
- Repaired damaged structures using appropriate methods and materials.
- Erected scaffolding for high-rise construction projects when needed.
- Inspected completed jobs for accuracy before handing them over to the client.
- Followed safety guidelines while working on ladders or scaffolding platforms.
- Collaborated with carpenters in completing complex tasks more quickly.
- Attached hardware such as hinges, locksets and drawer pulls securely.
- Determined material requirements and dimensions by studying blueprints, sketches and building plans.
- Installed, assembled and repaired woodwork, millwork, cabinetry and trim under supervision of master carpenter.
- Installed drywall, ceilings and trim and fabricated replacement trim and moldings.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06-2026
Skills
- Tactical operations
- Investigative skills
- Public safety
- CPR certified
- Safety regulations
- Conflict de-escalation
- Patrol procedures
- Report preparation
- Emergency response
- De-escalation techniques
- Interagency coordination
Accomplishments
- A member of The National Society of Collegiate Scholars- University of Phoenix
Certification
- CPR Certified
- NYS Security License
References
References available upon request.
Timeline
Public Safety Sergeant
Columbia University
01.2022 - Current
Public Safety Officer
Columbia University
05.2016 - 01.2022
Mobile Patrol Security Officer
Allied Universal Security Services
01.2015 - 05.2016
Carpenter's Helper
Jacobson & Company
08.2007 - 11.2014
- CPR Certified
- NYS Security License
Bachelor of Science - Business Management
University of Phoenix
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