Desire Taylor
Los Angeles,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
41
41
years of professional experience
Work History
Operations/Visual/Merchandising Manager
Macy's Department Store
10.1981 - 03.2023
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Managed merchandising standards and maintained consistency across distribution channels.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed merchandising strategy to efficiently move overstock.
- Developed and crossed trained total store team to do all functions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift managers to solve problems and handle customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
- Direct and organize merchandise receipt placement, replenishment and sales promotion set-ups;plan execute and lead floor/fixture moves, merchandise placement and presentation.
- Utilize review process as a tool for Colleague talent development ,promotion and advancement.
- Organized meetings for up to 50 staff members to discuss upcoming promotions, key strategies, and tasks
- Motivated and mentored merchandise team to achieve high performance and job satisfaction
- Built positive relationships with vendors for consistent and reliable supply of products
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Supervised and mentored direct reports and developed talented HR teams.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Motivated employees through special events and incentive programs.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Created visual displays to highlight new and featured products.
Education
Associate of Science -
University of California - Los Angeles
Los Angeles, CAHigh School Diploma -
Marymount High School
Los Angeles06.1981
Skills
- Planogram Execution
- Promotional Effectiveness Review
- Maintaining Clean Work Areas
- Manage Budgets
- Team Leadership
- Sales Activities
- Health and Safety Regulations
- Train Employees
- Productivity Performance
- Schedule Preparation
- Time Management
- Coaching and Mentoring
Accomplishments
- Collaborated with 10 managers to assist with the development of the store team to the new merchandising standards of the store.
- Supervised team of 50 staff members for fulfillment processing and accuracy.
- Rolled out with 1 other manager Diversity,Equity an Inclusion in the workplace.
- Increased sales by 12% last year by coaching department managers on new merchandising standards.
- Received 2 awards for the best Christmas Presentations through the store with visual displays and set ups.
Timeline
Operations/Visual/Merchandising Manager
Macy's Department Store
10.1981 - 03.2023
Associate of Science -
University of California - Los Angeles
High School Diploma -
Marymount High School