Desirea Sansone
Summary
Results-driven IT and Systems Operations Specialist with 15+ years of experience supporting enterprise software in the financial services industry. Expert in M&A system integration, client training, technical support, system design, and QA testing. Proven ability to lead cross-functional teams, coordinate technical projects, and streamline post-acquisition systems. Recognized for leadership and excellence with the Heritage Founders Award (2023).
Overview
14
14
years of professional experience
1
1
Certificate
Work History
IT & Systems Operations Specialist – Mergers & Acquisitions
SRS Distribution
06.2022 - Current
- Serve as primary IT and systems operations liaison during M&A events to ensure seamless integration into ERP and IT environments.
- Lead discovery, planning, and conversion of acquired systems, including data collection, conversion, interface mapping, and business process alignment.
- Coordinate and support integration activities including go-live events, onsite visits, and remote troubleshooting.
- Act as main point of contact for IT and system operations issues related to acquisitions; collaborate with the Acquisition Integration Manager (AIM).
- Provide pre- and post-go-live support focusing on data accuracy, business flow, and IT configuration.
- Analyze data specifications to identify integration gaps and propose actionable solutions.
- Communicate effectively with legacy IT teams and cross-functional departments to manage integration tasks.
- Coordinate logistics for training and inventory support during integration phases.
- Track and resolve post-closing IT issues; assist in infrastructure and InfoSec transitions, including legacy system decommissioning.
- Contribute to internal IT projects and provide broad systems support as needed.
- Awarded the Heritage Founders Award in 2023 for outstanding contributions during integration projects.
Application System Support Specialist
SRS Distribution
07.2018 - 06.2022
- Provide training and support for the ERP system (Agility/DMS) and various internal and customer-facing applications.
- Deliver exceptional application support via phone, Team-viewer while ensuring service levels and uptime are maintained.
- Troubleshoot and resolve user issues across systems; define problems, analyze symptoms, perform root cause analysis, and document resolutions.
- Support and train on software interfacing with ERP, including Billtrust, Worldview, Worldpay etc.
- Develop training materials, maintain user documentation, and enforce procedures to ensure consistent system use across operations.
- Assist in implementation and enhancement projects by gathering software requirements, participating in testing, and supporting successful rollouts.
- Serve as a liaison between users and technical teams; facilitate communication and ensure positive end-user experiences.
- Engage in ongoing application and system maintenance to support operational continuity and user satisfaction.
- Manage EDI (Electronic Data Interchange) implementation projects, enabling efficient data exchange between internal systems and external partners.
- Serve as primary systems operations liaison during M&A events to ensure seamless integration into ERP and IT environments.
- Lead discovery, planning, and conversion of acquired systems, including data collection, conversion, interface mapping, and business process alignment.
- Coordinate logistics for training and inventory support during integration phases.
Web Application System Support Specialist
Financial Industry Computer Systems
03.2011 - 02.2013
- Provided timely systems support, resolving client issues within two hours.
- Created new client sites and delivered onboarding via phone and webinars.
- Logged, tracked, and managed issues or enhancement requests through internal systems.
- Conducted manual QA testing across various servers, browsers, and versions before release.
Web Application System Designer
Financial Industry Computer Systems
03.2011 - 02.2013
- Served as the primary client liaison for web system enhancements; communicated approvals within 30 days.
- Ensured compliance with mortgage industry regulations in all web products.
- Coordinated with development and design teams for consistent system updates and enhancements.
- Conducted cross-platform manual QA testing prior to system releases.
Crystal Reports & BOE Instructor
Financial Industry Computer Systems
03.2011 - 02.2013
- Delivered training on Crystal Reports and BusinessObjects Enterprise (BOE) via classroom, phone, and webinars.
- Maintained and distributed training materials and user manuals.
- Provided fast, knowledgeable support for client reporting issues.
- Tested reporting environments and universes across multiple system environments.
Skills
- M&A technology integration
- ERP implementation and migration
- Application & Web Support
- Ticketing Systems (Jira, ServiceNow)
- Incident response management
- Organizational change management
- Quality assurance testing
- Web application testing across platforms
- Software regression testing
- UAT (User Acceptance Testing)
- Crystal Reports
- BusinessObjects Enterprise (BOE)
- Data Mapping & Analysis
- Data Conversion
- Data Validation
- Active Directory Maintenance
- Infrastructure & InfoSec Coordination
- System Configuration
- User Account Management
- Client Engagement & Training:
- Client Training & Documentation
- Webinar Platforms
- Remote Support Tools
- Knowledge Base Creation
- Client Onboarding
- Microsoft Office Suite
- Various Web Browsers
- ITSM Tools
- ERP Software Familiarity (Agility ERP, Oracle, SAP basics)
Timeline
IT & Systems Operations Specialist – Mergers & Acquisitions
SRS Distribution
06.2022 - Current
Application System Support Specialist
SRS Distribution
07.2018 - 06.2022
Web Application System Support Specialist
Financial Industry Computer Systems
03.2011 - 02.2013
Web Application System Designer
Financial Industry Computer Systems
03.2011 - 02.2013
Crystal Reports & BOE Instructor
Financial Industry Computer Systems
03.2011 - 02.2013
Bachelor of Science - Computer Engineering
University of Texas At Dallas
Accomplishments
- 2023 Heritage Founders Award
Certification
- Balanced Scorecard and Key Performance Indicators
- Leadership Foundations
- Leadership Principles for Emerging Leaders
- Outlook: Time Management with Calendar and Tasks
- Networking Foundations: Networking Basics
- Project Management
Project Management & Soft Skills
Experienced in project planning and coordination, leading cross-functional teams, and communicating effectively with stakeholders to ensure successful outcomes. Skilled in risk assessment, mitigation, and change management within dynamic business environments. Strong problem-solving and critical thinking abilities combined with excellent interpersonal and client relationship management skills. Adaptable and flexible, thriving in fast-paced and evolving IT and operational settings.
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