Summary
Overview
Work History
Education
Skills
Timeline
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Desirea Barrera

Moses Lake,WA

Summary

Your opening presents the precise challenge I am seeking, and I would welcome the chance to discuss this opportunity with you. Being adaptable and flexible has enabled me to challenge conventional ways of working and learn new and more efficient reporting techniques and diverse work style.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

LabCorp
10.2024 - Current
  • Work remotely from home
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Medical Assistant, Assistant Supervisor

Wellmed, Aguilar Family Health Care
11.2020 - 05.2024
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
  • Registered new patients into practice management software program accurately entering demographic information
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times
  • Participated in team meetings to improve workflows and contribute to improving patient populations
  • Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks
  • Coordinated workflow between physicians and other healthcare professionals within the practice setting
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels
  • Answered and directed incoming calls using multi-line telephone system
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse

Education

Bachelor of Arts - General Studies

Texas A&M University
San Antonio, TX
05.2024

Medical Assistant -

Good Careers Academy
San Antonio, TX
10.2020

Associate Of Science -

St Philips College
San Antonio, TX
12.2019

Skills

  • Payment Collection
  • Data Entry
  • Patient Flow Management
  • HIPAA Compliance
  • Medical terminology knowledge
  • Staff Training and Development
  • Equipment Operation
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Electronic Medical Records Software
  • Clinical Documentation
  • Document preparation
  • Error identification
  • Verifying data accuracy
  • Medical Billing
  • Insurance processing
  • Document Scanning
  • Scheduling
  • Basic accounting
  • Insurance Verification
  • Referral Verification
  • Patient relationship management
  • Program coordination
  • Community Outreach Programs
  • Indirect Patient Care
  • Understands medical procedures

Timeline

Customer Service Representative

LabCorp
10.2024 - Current

Medical Assistant, Assistant Supervisor

Wellmed, Aguilar Family Health Care
11.2020 - 05.2024

Bachelor of Arts - General Studies

Texas A&M University

Medical Assistant -

Good Careers Academy

Associate Of Science -

St Philips College

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Desirea Barrera