Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desirea Bump

Webb

Summary

Dedicated professional with a proven track record at Publix Inc., excelling in customer service and POS system operation. Known for a strong work ethic and honesty, consistently enhancing customer satisfaction and team efficiency. Achieved notable improvements in cleanliness and sanitation, contributing to a positive shopping experience. Skilled in managing time effectively, ensuring high-quality service in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Deli Clerk

Publix Inc.
12.2020 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Prepared custom order requests for special events, receiving positive feedback for quality and service.
  • Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
  • Coordinated with suppliers to secure best quality products, enhancing overall selection available to customers.
  • Trained new deli clerks, enhancing team's efficiency and service quality.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Cleaning Professional

Soddy Daisy Healthcare
04.2019 - 09.2020
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Hand-dusted and wiped down patients furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Organized and used industrial cleaning products following strict safety procedures.

Sever

Logan Roadhouse
03.2017 - 04.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Sales Associate

Bondy’s Nissan
01.2015 - 01.2017


  • Built relationships with customers to encourage repeat
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided all Vehicle information needed for purchasing
  • Handled personal information for financing opportunities

Education

N/A - General Studies

George C Wallace Community College
Dothan, AL

N/A - General Studies

Chattanooga State Community College
Chattanooga, TN

Skills

  • Customer service
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic
  • POS system operation
  • Time management
  • Dependable

Timeline

Deli Clerk

Publix Inc.
12.2020 - Current

Cleaning Professional

Soddy Daisy Healthcare
04.2019 - 09.2020

Sever

Logan Roadhouse
03.2017 - 04.2019

Sales Associate

Bondy’s Nissan
01.2015 - 01.2017

N/A - General Studies

George C Wallace Community College

N/A - General Studies

Chattanooga State Community College

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Desirea Bump